Product Quick Facts
About Zoho Desk
Zoho Desk enables agents to become more productive, managers to become more impactful, and customers to become more empowered. The Zoho Desk customer service software is customizable, convenient to use, and cost-effective. Part of Zoho’s 30-strong suite of business software, Zoho Desk brings companies the power to put customer service at the heart of the business.
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer. Zoho Desk gives teams the best tools to help customers while automating frequent tasks that otherwise take up precious time. With Zoho Desk, users can identify the right trends and patterns in a team’s efforts, make improvements, and inspire better performance. Zoho Desk helps bring together employees from across departments which results in giving customers a truly unified customer service experience. Zoho Desk allows users to be available to customers on a variety of channels—email, phone, live chat, social media, and more.
Zoho Desk allows customers to find answers to questions on their own and help their peers in the true spirit of a community. Zoho Desk understands the uniqueness of each business and allows users to customize extensively and integrate it with other apps. Users can sync contacts and users by adding business contacts from Google Contacts to Zoho Desk and stay connected to every contact by syncing them with Google.
Still not sure Zoho Desk is right for you? Use our Product Selection Tool to compare other Customer Service software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.
(Last updated on 06/11/2018 by Russell Nanney)