Product Quick Facts
Zendesk, founded in 2007, is a software development company whose eponymous product is used for everything from customer service to IT helpdesk management. Originally established in Copenhagen, Denmark, Zendesk is now based in San Francisco, USA.
Zendesk’s cloud-based software is designed primarily as a customer service platform. The system can handle inbound requests via phone, email, live chat, social media, and even allows for customer self-service with its Help Center module, which allows you to build a knowledge base, community, and customer service portal in minutes. Zendesk offers customization tools that will allow you to create an unlimited number of forms, workflows, and the platform can even be white-labeled to match your company branding. One of the more innovative features offered is the Zendesk Benchmark, a data analysis tool that allows you to measure customer satisfaction, support team performance, and even can compare your organization versus others in your industry.
Perhaps the strongest argument for adopting Zendesk is the platform’s flexibility — there are pre-built integrations with hundreds of other apps, and Zendesk offers a robust API for configuring and integrating other tools. Additionally, it offers single-sign-on (SSO) functionality, allowing your customer service team to be authenticated and sign in to your other tools from within a single platform.
Not sure if Zendesk is the right tool for your business? Check out our comparison post, Freshdesk vs Zendesk, or if you’d prefer, call, click, or email to speak with one of our Technology Advisors today for a no-cost, no-obligation consultation about Zendesk or other customer service solutions.
(Last updated on 05/05/2016)