TextMagic product overview
TextMagic is a cloud-based text messaging software that scales with the business. It provides a fully-featured business SMS platform to enhance communications and improve business operations.
The software has mass texting capabilities that allow businesses to quickly send personalized SMS texts to customers, staff, and suppliers. Businesses can transform customer experiences using TextMagic to build text-messaging campaigns or support sales and customer service departments. The platform allows users to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns anytime, anywhere.
With TextMagic, organizations can manage SMS communications online. The web interface lets businesses upload contact lists and send messages to customers, employees, stakeholders, or the general audience participating in promotional campaigns. Moreover, it delivers an SMS gateway API to integrate with websites and add text messaging capabilities to daily workflows.
Pros of TextMagic
- The software ensures secure text messaging with SSL/HTTPS. The platform also backs up contacts, messages, and accounts 24/7.
- The TextMagic online SMS app enables users to store all messages, templates, and contacts in one place.
Cons of TextMagic
- Some users commented that setting up the platform takes a long time.
Breakdown of core features
Send texts online
TextMagic allows businesses to cost-effectively send texts online from the web to anywhere in the world. Marketing teams can send out text promotions, alerts, notifications, and reminders. They can also receive text messages from customers, staff, and suppliers within the platform. TextMagic works in over 190 countries, so organizations can reach their mobile workforce or customers wherever they are.
Two-way SMS chat
Users can deliver quick responses to urgent questions with TextMagic’s two-way SMS chat panel. The software lets users search old messages and activate optional email alerts about new inbound text messages. The SMS chat feature also empowers teams to instantly deal with customers’ queries and support issues.
Email to SMS
TextMagic converts emails into text messages and sends them, with all replies then arriving as emails. With this feature, users can send SMS from any email, send messages to multiple recipients, and receive SMS replies as emails.
Virtual mobile numbers
The software provides dedicated virtual phone numbers to receive text messages from anyone and reduce costs to reply. Businesses can get and configure a local number, toll-free number, or 800 number. Virtual numbers are ideal for promotional campaigns, call routing, or customer support.
(Last updated on 11/29/2021 by Liz Laurente-Ticong)