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TeamViewerProduct Overview

  1. About TeamViewer
  2. Pros of TeamViewer
  3. Cons of TeamViewer
  4. Breakdown of core features

TeamViewer product overview

The TeamViewer platform is a powerful and highly accessible tool that enables its users to connect to multiple workstations remotely. It is popular with users from the individual to large corporation scale, as it allows users to do anything from managing complex IT infrastructures to fixing a single client’s home computer without ever having to go the location.
TeamViewer is excellent for desktop sharing, remote control and file transfer, and will easily work behind any firewall of Nat proxy. Unlike other applications where control runs on a one-way street, control can be passed from one person to another. TeamViewer offers several security features, including end-to-end AES encryption and brute force protection.

Pros of TeamViewer

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• Easy to use
• Versatile
• Remote device control
• Cross-Platform access
• File Sharing
• Beginner-friendly interface
• Simple setup process

Cons of TeamViewer

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• Updates can slow down process if users have different versions
• Remote wipe
• Unattended access
• Session recording
• Cost
• Limited support service

Breakdown of core features

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Easy setup

Getting TeamViewer up and running is simple. Just download and install the software to your device following the provided instructions and then open the software on the two devices that are needing to be connected by following the prompts. It is easy to transfer control from one party to the other, helping to speed up workflow and productivity.

Friendly interface

TeamViewer features a beginner-friendly user interface that is easy to navigate. All users need to do is enter the Partner ID of the device they want to control and then request access. Once access is approved, users have full remote control including a range of insights into the computer or other device being connected to. Team sessions make it easy for administrators to manage multiple parties as well.


The TeamViewer software uses high security data centers to help reduce the risk of hacking and data breaches. Sessions are protected with end-to-end 256-bit AES session encryption and RSA public/private key exchanges which prevent unauthorized access to data streams. TeamViewer also implements password encryption with the Secure Remote Password protocol (SRP) and brute force attack protection to help negate the risk of password hacking.

(Last updated on 02/02/2022 by Abby Dykes)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses




  • Access controls
  • Alerts
  • Black screen
  • Calendar management
  • Channel groups
  • Chat
  • Collaboration tools
  • Drag and drop
  • File transfer
  • Group sharing
  • Integrated service desk
  • Mass deployment
  • Meeting scheduling
  • Multi-language
  • Multi-platform
  • Offline messaging
  • Real-time screen sharing
  • Remote support
  • Telephone and video conferencing
  • Whiteboard


  • Amazon WorkSpaces
  • Avira
  • Freshdesk
  • Freshservice
  • IBM Maximo
  • JIRA
  • LiveChat
  • Microsoft Dynamics 365
  • Okta
  • Salesforce
  • ServiceNow
  • Sophos
  • SysAid
  • ZohoCRM
  • Zoho Desk

Pricing Model

  • Business
  • Premium
  • Corporate


  • English
  • Arabic
  • Chinese
  • Dutch
  • German
  • Hebrew
  • Italian
  • Japanese
  • Russian
  • Spanish