Product Quick Facts
TeamSupport is a business-to-business customer support software suite that helps you get the focus of customer service back on the actual customer, not time-wasting data entry. TeamSupport’s software is robust, scalable, and intuitive. Designed to help manage customers at the company level, TeamSupport allows you to provide exceptional customer service through team collaboration, increasing efficiency and improving results.
TeamSupport offers a host of functionality. It includes a full customer database, pre-built and custom reporting, visual analytics, ticket automation and deflection, and TeamSupport’s innovative Customer Distress Index, which helps quantify how often your individual customers require support and how quickly their issues are resolved. In-ticket screen recordings and images improve communication between customers and support agents, and features like internal chat, a knowledge base, and group discussions allow better internal communication for quicker problem resolution. TeamSupport offers an improved customer experience through an embeddable customer portal, customer self-service capabilities, and multi-channel support options. TeamSupport offers a host of pre-built, native integrations with CRMs, product development tools, and other business systems. They also offer a robust, open API that will allow you to build custom integrations with almost any other business software system.
ESCI, a business-to-business financial services company providing solutions to the education industry needed a customer service and support solution capable of handling their increasingly complex operations across multiple departments. Following the selection and implementation of TeamSupport, ECSI reduced their number of inbound calls by 25 percent (thanks to the customer self-service options) reducing the workload by the equivalence of one full-time employee. Not sure if TeamSupport is the right solution for your business? See more options in our Customer Service Software Product Selection Tool, or if you’d prefer, call, click, or email to speak with an unbiased Technology Advisor about your business’ unique needs.
(Last updated on 07/13/2017 by Mary Houston Coker)