Home Customer Service SurveySparrow
SurveySparrow reviews


All-in-one omnichannel experience management platform
our rating 4.5 out of 5 Stars

SurveySparrowProduct Overview

  1. About SurveySparrow
  2. Pros of SurveySparrow
  3. Cons of SurveySparrow
  4. Breakdown of core features

SurveySparrow product overview

SurveySparrow is an online survey and omnichannel experience platform that lets businesses turn surveys into conversations and get better response rates. The software gives teams an ample range of question types and features to choose from, enabling users to build and share personal and engaging surveys for respondents. Users can craft surveys of any type, for any purpose, in any language.

Using SurveySparrow, organizations can collect feedback through a chat-like experience, gain insights, and thus make better decisions. The platform has a conversational interface for higher completion rates and finer results. It supports teams big or small in refining every customer and employee experience. Companies can gauge employees’ happiness, understand their job satisfaction, or analyze the workplace climate. SurveySparrow also optimizes every touch-point across the customer journey and allows businesses to build no-code chatbots and collect data on the go.

Pros of SurveySparrow

Back to top ↑

  • The software closes the feedback loop through response management, workflows, automation, and integration. Organizations can extend the capabilities of their existing system, stay connected with their favorite tools, and serve customers proactively.
  • Companies can drive engagements with SurveySparrow’s built-in contacts management feature and get an explicit view of audience participation.

Cons of SurveySparrow

Back to top ↑

  • It offers limited customization options.

Breakdown of core features

Back to top ↑

Survey creation

Users can create surveys and opt for chat-like surveys or conversational forms. SurveySparrow enables routine feedback collection using NPS surveys and lets businesses go internet-free with offline surveys and gather data remotely. Organizations can also design surveys exactly the way they want with CSS customization. Alternatively, teams can choose from the system’s curated survey templates library and get started with data collection right away. SurveySparrow thoroughly researched and prepared questions so users can instantly create and share surveys.

Executive dashboard

SurveySparrow allows users to design insightful dashboards for their survey data. With multiple chart types in place, including vertical bar chart, horizontal bar chart, stacked chart, journey chart, and line chart, users can make a widget and customize the dashboard according to their preferences. Furthermore, team members can share these executive dashboards with their colleagues as a clickable link, run in-depth analyses, know what’s working and what’s not, and brainstorm solutions together.

Case management

With SurveySparrow, businesses can convert all responses into tickets for a closed-loop customer experience. The software generates automated tickets that managers can assign, prioritize, and track to address customer queries and resolve issues. Additionally, companies can automate survey responses to reach the right user and drive immediate actions.

Real-time reports and analysis

Teams can analyze data and gain rich insights with SurveySparrow’s real-time reporting. Users can also filter responses based on questions, answers, survey share method, and degree of completeness. The software enables team members to schedule report delivery to their inboxes and export data as PDF, Excel, SPSS, and peruse offline.

(Last updated on 08/31/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses


SurveySparrow 1SurveySparrow 2SurveySparrow 3SurveySparrow 4



  • Executive Dashboard
  • Customer Journey Map
  • Survey Creation
  • Recurring Surveys
  • White Label Surveys
  • Embedded Surveys
  • Conversational Forms
  • Mobile-first Surveys
  • Smart Surveys
  • Video Surveys
  • Secure Surveys
  • Survey Themes
  • Real-time Reports and Analysis
  • Audience Management
  • Case Management
  • Voice Transcription
  • Custom Workflows
  • Custom CSS
  • Single Sign On


  • HubSpot
  • Slack
  • Intercom
  • Salesforce
  • Mailchimp
  • Stripe
  • Zapier
  • Google Analytics
  • Facebook Pixel
  • AWeber
  • API integrations

Pricing Model

  • Elite
  • Business
  • Enterprise
  • CX Basic
  • CX Premium
  • CX Enterprise


  • Arabic
  • Bengali
  • Bosnian
  • German
  • Greek
  • English
  • Persian
  • Finnish
  • French
  • Hebrew
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Dutch
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Thai
  • Chinese