Spiceworks product overview

Spiceworks is a global marketplace that connects the IT industry to help tech buyers and sellers get their jobs done every day. It delivers tools to help sysadmins, network engineers, technicians, and industry experts set up and troubleshoot networks. It has features for systems management, inventory, and helpdesk applications. These features allow tech brands to build, market, and support better products and services.

Spiceworks empowers tech professionals to adopt and manage the latest technologies. Furthermore, the solution has an online community with members from the tech industry. These community members trade information, collaborate, and seek advice from one another. The platform uses AI to bring unique insights to the market and connect IT pros with peers, tools, technical advice, and vendor experts when they need it most.

Pros of Spiceworks

It has web-and self-hosted versions.
It offers extensive support resources and a user community with millions of IT professionals.

Cons of Spiceworks

It offers limited dashboard customization options.

Breakdown of core features

Connectivity dashboard

Tech professionals can monitor the availability of business-critical infrastructure devices and web applications in a single view with Spiceworks Connectivity Dashboard. In addition, users receive real-time email alerts when resources are down or unreachable from their remote sites.

Its real-time connectivity matrix accelerates troubleshooting by identifying whether there’s an issue with an ISP, internal network, or the web applications itself.

IP lookup

The IP lookup feature facilitates troubleshooting a slow network or tracing an unknown IP address. Users can learn more about an anonymous IP address, hostname, or domain name, including the ISP’s organization or owner and geolocation.

The tool reverses DNS lookup to find the hostname of any IPv4 address along with ownership geolocation details. Additionally, if the software sees random IP addresses poking around the firewall trying to gain access to the network definitely, it raises a red flag. System administrators can also use this tool to check for malicious activity.

Website down checker

The Spiceworks Website Down Checker lets users know if a site is unavailable in general or if it’s just unavailable from their network. It tests a specified domain name by sending an HTTP GET request from Spiceworks servers. This will make sure the requests are coming from enough different directions to find out if the website is down for everyone or not.

(Last updated on 03/14/2022 by Liz Laurente-Ticong)