Mindsay product overview
Mindsay is a low-code conversational AI platform built for business users to streamline their processes with bots and voice assistants. It builds fully-trained AI chatbots, giving companies the ability to provide positive customer experiences. This AI solution is focused on helping enterprises improve their customer service operations while keeping support costs in check.
Mindsay is designed to make it easier for businesses to connect with users and cut down response times. This chatbot platform helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources.
Mindsay enables any team to build a bot with minimal technical skills. Conversational agents built with the platform’s technology can be added to websites, mobile apps, social media interfaces like Facebook Messenger, WhatsApp, and WeChat, and smart assistants like Amazon Alexa and Google Assistant.
This conversational AI platform helps companies build customer service automation strategies.
Pros of Mindsay
- The platform lets users build chatbots without coding knowledge.
- It allows enterprises to create engaging customer experiences by adding images, sliders, GIFs, dynamic content, and deep links to messages. Businesses can also enhance the support processes by adding personalized information on chatbot responses.
Cons of Mindsay
- According to some users, the platform’s dashboard feature needs some improvement and more levels of granularity.
Breakdown of core features
Mindsay has specialized enterprise AI chatbots trained to address various needs and streamline customer-facing processes. It offers AI chatbots for Banking, eCommerce, Insurance, Telecom, Travel, and Utilities. These chatbots help automate the most expensive and time-consuming customer service processes so businesses can provide better, faster service while saving time and money. Chatbots simplify processes and reduce costs by instantly resolving and routing requests that would have otherwise been handled by a human agent.
The platform lets enterprises automate important and impactful processes. Mindsay’s conversational IVR system resolves issues and routes calls to decrease wait times and improve customer satisfaction. It deflects calls by automatically answering simple questions to reduce call volumes. It also cuts handling times by qualifying customers so the agents can solve their requests faster. Mindsay provides user-friendly customer service by letting customers navigate through the traditional IVR system with their voice. The platform’s interactive voice response system offers human-like interactions by answering complete questions and making self-service simple.
Customer service automation
Businesses can automate FAQ-style questions to reduce request volumes. It has informational use cases focused on automating repetitive requests by providing seamless question and answer experiences that give customers the right answers for basic, FAQ-style questions.
Mindsay’s AI and NLP models focus on understanding characters instead of languages. It allows businesses to train the bot to provide personalized service in almost any language.
(Last updated on 04/26/2021 by Liz Laurente-Ticong)