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Microsoft Teams

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Microsoft TeamsProduct Overview

  1. About Microsoft Teams
  2. Pros of Microsoft Teams
  3. Cons of Microsoft Teams
  4. Breakdown of core features

Microsoft Teams product overview

Microsoft Teams is a cloud-based solution built to enable business communications that helps users manage chat, meet, file sharing, discussions, and more. The platform works within Office 365, allowing users to view and collaborate on documents directly within the application, participate in video and voice conference calls, review entire conversation histories and email threads, and other functions.

The system is customizable so teams can tailor it to their needs. Users can create tabs in order to quickly access frequently accessed documents or regularly viewed cloud services. Microsoft Teams has built-in integrations with Word, PowerPoint, Excel, OneNote, SharePoint, Power BI, Delve, and Planner, allowing users to collaborate over a wide range of files. Skype for Business integration facilitates both video and audio conference calls and connectors can be used to get notifications or updates from third party services such as GitHub and Twitter. Microsoft Teams also supports the Microsoft Bot Framework to bring intelligent bots into team processing functions.

Pros of Microsoft Teams

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• Access files from anywhere with OneDrive
• Audio conferencing
• Document / file sharing
• Easy to use
• Web application

Cons of Microsoft Teams

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• Unable to pin important posts for entire team
• Customer service
• Search function
• Notifications
• Integrations

Breakdown of core features

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Group chat

Microsoft teams acts as a central platform for providing teams a place to collaborate. All message threads are saved, so users can always go back and find anything they may have missed if they were absent for part or all of the session. Additionally, users can break off particular parts of a conversation to help minimize confusion when catching up with chat progress. Conversations are public by default, meaning the entire team can see it, but private chats are also available. If there are a great many participants in the chat, users can use the @ symbol as they would with platforms such as Twitter to get the attention of a particular individual.

Customizable channels

Users can create different channels for specific topics in order to keep teams focused. The Microsoft Teams tab function allows users to point different personnel to the documents and applications most relevant to them. By enabling notifications, team members are sure to be alerted when there is any new activity to be reviewed.


Microsoft Teams can be fully integrated with other Office 365 applications, giving users access to the whole suite of Microsoft tools for their team collaborations. For example, users can open and edit Word documents in Microsoft Teams without the need to download the document, edit it, and then upload it again. Users can also create tabs for other key applications such as OneNote and SharePoint.

Open meetings

No matter where users find themselves in the world, they can still hold a meeting with Microsoft Teams, which replicates the experience of being in the meeting. Open meetings allow other members to see what meetings are going on so they can join the conversation if they wish.

(Last updated on 02/02/2022 by Abby Dykes)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses


  • @ Mentions
  • Access Control
  • Call Management
  • Commands
  • Conversation Search
  • Customizable Alerts
  • Emojis, GIFs, Stickers
  • Group Chat
  • Mobile Access
  • Notes
  • On-Demand Webcasting
  • Open API
  • Presentation Streaming
  • Real-time Chat
  • Screen Sharing
  • Team Lists
  • Third-party Integrations
  • Usage Reports
  • Voice & Video Conferencing
  • Whiteboard


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Pricing Model

  • Business Basic
  • Apps for Business
  • Business Standard


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  • Finnish
  • French
  • German
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