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Microsoft Dynamics 365 reviews

Microsoft Dynamics 365

Unified CRM and ERP platform
our rating 4.5 out of 5 Stars

Microsoft Dynamics 365Product Overview

  1. About Microsoft Dynamics 365
  2. Pros of Microsoft Dynamics 365
  3. Cons of Microsoft Dynamics 365
  4. Breakdown of core features

Microsoft Dynamics 365 product overview

Microsoft Dynamics 365 is a portfolio of intelligent business applications that empowers everyone to deliver operational excellence and create more engaging customer experiences. The platform revolutionizes Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) by applying intelligence to all forms of data. It enables organizations to evolve from reactive business decisions to proactive insights that allow employees to accelerate business results.

Microsoft has unified CRM and ERP within Dynamics 365. This combination of technology simplifies the process of creating apps and sharing data across all applications. It creates a set of purpose-built applications with threaded intelligence to connect front-office and back-office functions through shared data. Moreover, its analytical capabilities provide organizations with deep insights into each functional area of their business.

Microsoft Dynamics 365 applications work together—and with the business’s existing systems—for a comprehensive solution that connects your entire business. Organizations can choose to use one, some, or all applications. The applications give organizations the flexibility to adopt technology when they need it to improve business outcomes.

Pros of Microsoft Dynamics 365

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  • The platform allows companies to drive better results across the business by combining data with AI for powerful, targeted insights.
  • Organizations can use data as a strategic asset to identify new market opportunities, produce innovative products, and create exceptional customer experiences with a comprehensive view of customers and operations.

Cons of Microsoft Dynamics 365

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  • It offers limited third-party integrations.
  • It has a steep learning curve.

Breakdown of core features

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Field service

Dynamics 365 Field Service enables businesses to deliver on-site service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they are on-site with customers fixing issues.


Microsoft Dynamics 365 Commerce gives a comprehensive, omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Commerce lets teams build brand loyalty through personalized customer engagements and increase revenue with improved employee productivity. Additionally, it optimizes operations to reduce costs and promote supply chain efficiencies.


Dynamics 365 Finance automates and modernizes global financial operations. With this feature, businesses can monitor performance in real-time, predict future outcomes, and make data-driven decisions to boost business growth. Organizations can use Dynamics 365 Finance to manage strategic decisions with AI and unify and automate processes. The feature also reduces operational expenses and decreases global financial complexity and risk.

Human resources

Microsoft Dynamics 365 streamlines recordkeeping tasks and automates several staffing processes through its Human Resources features. These staffing processes include employee retention, benefits administration, training, performance reviews, and change management. Dynamics 365 Human Resources also provides a framework for human resources staff to manage areas of oversight.

(Last updated on 04/27/2022 by Liz Laurente-Ticong)

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