Mend product overview
Mend provides medical software solutions that streamline operations and improve patient outcomes. It offers HIPAA-compliant telemedicine, digital intake forms, patient scheduling, appointment reminders, patient engagement, seamless EHR integration, and attendance predictor.
Mend can support audio and video on connections as low as 50 Kbps. Patients can connect via text message or email without software downloads or logins. If a patient ever needs technical assistance, the software provides support quickly. The platform supports multiple telemedicine workflows, including scheduled visits, ad-hoc encounters, on-demand, kiosks, transfers, and groups. With integrations to numerous EHRs, staff can stay in one system without duplicate data entry.
Pros of Mend
Mend staff tailors and supports custom workflow solutions that streamline processes and communications by automating in-office and virtual care workflows among patients, providers, and staff, throughout the continuum of care.
Cons of Mend
Some users reported encountering glitches with the software’s audio connection.
Breakdown of core features
Mend delivers a fully-HIPAA compliant toolset with BAA. It also provides encrypted video visits and additional security measures to protect patients from a wide variety of compliance and data security risks.
Digital intake forms
The software allows clients to click a link from their website or via text/email message to complete forms digitally from any device and language. Digital forms confirm new appointments, and completed forms can mean that the appointment is likely to occur.
Mend’s AI algorithm predicts patient attendance. It then modifies engagements automatically with patients based on risk to secure confirmations, reschedules, or cancellations.
The patient self-scheduling feature serves the needs for hybrid care models seeing patients in-person or virtually. Patients can schedule different appointment types or make modifications that integrate with the master scheduling system.
(Last updated on 05/04/2022 by Liz Laurente-Ticong)