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Infor CRM

A robust customizable CRM
our rating 4 out of 5 Stars

Infor CRMProduct Overview

  1. About Infor CRM
  2. Pros of Infor CRM
  3. Cons of Infor CRM
  4. Breakdown of Core Features

Infor CRM product overview

Infor CRM, formerly SalesLogix, is a high-tech CRM offering business solutions to over 70 industries with over 70,000 customers in over 200 countries. It has a wide range of customization and capabilities that gives personalized experiences to customers and drives employee productivity to improve the CRM process. This software helps business needs by creating data-filled profiles of customers, providing integration and connectivity, and supplying support for field and mobile teams. Users get in-depth analytics and evaluation of KPIs that provide a better view of team performance and operations to make better information-based decisions to improve and boost company revenue.

Infor CRM is for individuals, teams, and companies who are focused on increasing sales performance and execution. Infor integrates an enterprise level CRM, CXM, and social CRM tool all into one application. It provides the tools to maintain detailed customer data by tracking interactions and transactions across the business, which also provides suggestions for cross-selling, up-selling and issue resolutions. This software offers multiple access methods in order to utilize its functionality. Pricing for Infor CRM is custom built, which allows users to tailor the best assortment of tools and features to match business needs. In this way, Infor CRM can be customized to meet the needs of numerous specific industries, including financial services, hospitality, retail, fashion, telecom, healthcare, tech, manufacturing and more.

Pros of Infor CRM

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  • Easy to use, intuitive and cost effective
  • Easily accessible
  • Contact management made easy
  • Customizable
  • Web-based
  • Mobile
  • Outlook and Microsoft Office integration
  • Easy to follow programming steps
  • Proactive support dealing with issues
  • Ease of storing/finding data

Cons of Infor CRM

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  • Can be hard to maintain due to custom features
  • Additional costs for training
  • Can’t cut and paste in some areas
  • Syncing process is not the best

Breakdown of Core Features

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Infor CRM is packed with features and offers all the essential applications and functions a business needs to be successful. It helps users spot solid prospects, helps retain the customer base, and gives full visibility over the business. Build data-rich client profiles based on their interactions and other information sourced from relevant data both inside and outside of the organization. This is sourced by leveraging a range of integration options and collaborative tools.


Create a cohesive, productive team through an empowered mobile workforce. Infor’s CRM functionality extends to tablets and smartphones to ensure field personnel and teams have all the robust tools needed at their disposal to gain a competitive advantage.


Infor CRM works with a wide range of ERP platforms that give businesses a scalable framework. Along with its cloud, mobile, and social capability, the unified solution gives superior visibility across the entire enterprise. It offers a vast array of reporting and analytical applications that includes basic lookup, group, custom reporting, interactive dashboards, timelines visualization, and more. These applications boost workforce effectiveness and maximize business and customer data to make the right call.

Alternatives to Infor CRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Freshsales

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Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Learn more about Freshsales

2 Kintone

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Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

Learn more about Kintone

3 Zendesk Sell

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Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

(Last updated on 03/07/2022 by Martin Shelby)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Enterprise Businesses, Mid Sized Businesses


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  • Open access
  • Mobile app
  • Embedded CRM
  • Integration options
  • Open APIs
  • Works with popular ERPs
  • Adaptable & scalable platform
  • Calendar/Reminder System
  • Email Marketing
  • Internal Chat Integration
  • Marketing Automation Integration
  • Task Management
  • Territory Management
  • Customer Service Analytics
  • Customer Support Tracking
  • Self Service Portal
  • Localized and targeted content
  • Multi-channel communication
  • Social media monitoring
  • Cross-selling tools
  • HR management integration
  • Distributor contact management
  • Multi-industry solutions
  • Mobile device compatible
  • Targeted marketing campaigns
  • Lead management
  • Salesforce Integration
  • Customer Experience Management (CXM) hub
  • Native Force.com solution
  • Marketing resource management
  • Infor ERP integration
  • Epiphany Interaction Advisor
  • Cloud-based, mobile interface


  • Standard open APIs & integration options
  • Outlook

Pricing Model

  • Quote-based


  • English

Useful Resources

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