Infor CRM product overview

Infor CRM, formerly SalesLogix, is a high-tech CRM offering business solutions to over 70 industries with over 70,000 customers in over 200 countries. It has a wide range of customization and capabilities that gives personalized experiences to customers and drives employee productivity to improve the CRM process. This software helps business needs by creating data-filled profiles of customers, providing integration and connectivity, and supplying support for field and mobile teams. Users get in-depth analytics and evaluation of KPIs that provide a better view of team performance and operations to make better information-based decisions to improve and boost company revenue.

Infor CRM is for individuals, teams, and companies who are focused on increasing sales performance and execution. Infor integrates an enterprise level CRM, CXM, and social CRM tool all into one application. It provides the tools to maintain detailed customer data by tracking interactions and transactions across the business, which also provides suggestions for cross-selling, up-selling and issue resolutions. This software offers multiple access methods in order to utilize its functionality. Pricing for Infor CRM is custom built, which allows users to tailor the best assortment of tools and features to match business needs. In this way, Infor CRM can be customized to meet the needs of numerous specific industries, including financial services, hospitality, retail, fashion, telecom, healthcare, tech, manufacturing and more.

Pros of Infor CRM

Easy to use, intuitive and cost effective
Easily accessible
Contact management made easy
Customizable
Web-based
Mobile
Outlook and Microsoft Office integration
Easy to follow programming steps
Proactive support dealing with issues
Ease of storing/finding data

Cons of Infor CRM

Can be hard to maintain due to custom features
Additional costs for training
Can’t cut and paste in some areas
Syncing process is not the best

Breakdown of Core Features

BUILD CLIENT RICH PROFILES

Infor CRM is packed with features and offers all the essential applications and functions a business needs to be successful. It helps users spot solid prospects, helps retain the customer base, and gives full visibility over the business. Build data-rich client profiles based on their interactions and other information sourced from relevant data both inside and outside of the organization. This is sourced by leveraging a range of integration options and collaborative tools.

MOBILE WORKFORCE

Create a cohesive, productive team through an empowered mobile workforce. Infor’s CRM functionality extends to tablets and smartphones to ensure field personnel and teams have all the robust tools needed at their disposal to gain a competitive advantage.

REPORTING AND ANALYTICS

Infor CRM works with a wide range of ERP platforms that give businesses a scalable framework. Along with its cloud, mobile, and social capability, the unified solution gives superior visibility across the entire enterprise. It offers a vast array of reporting and analytical applications that includes basic lookup, group, custom reporting, interactive dashboards, timelines visualization, and more. These applications boost workforce effectiveness and maximize business and customer data to make the right call.

(Last updated on 02/17/2020 by Martin Shelby)