Home CRM HubSpot CRM
HubSpot reviews.

HubSpot CRM

Flexible Customer Relationship Management (CRM) Solution
our rating 4.5 out of 5 Stars

HubSpot CRMProduct Overview

  1. About HubSpot CRM
  2. Pros of HubSpot CRM
  3. Cons of HubSpot CRM
  4. Breakdown of core features

Please note that some of the links below are affiliate links and at no additional cost to you, we will earn a commission.

HubSpot CRM product overview

HubSpot CRM is everything users need to organize, manage, and track contacts — and ultimately build better relationships with customers. Eliminate spreadsheets, manage pipeline, get better customer insights, and speed up sales.
The CRM will also let your entire company operate off of one source of truth about the contacts in your database — instead of sharing spreadsheets or finding emails in cluttered inboxes.
It will automatically track customer interactions via email, social media, or phone. And every interaction is stored in a timeline, including notes about the contact and the content they’ve consumed.

Pros of HubSpot CRM

Back to top ↑

  • Flexible and Powerful
  • Email marketing
  • Live chat and team email

Cons of HubSpot CRM

Back to top ↑

  • Adding premium features is pricey
  • Only 1 email per contact record
  • Contact filtering lacks features

Breakdown of core features

Back to top ↑

Contact Management

Organize, track, and build better relationships with leads and customers. Contact management tools include contact insights, deals, and tasks.


The HubSpot CRM tools include website forms to collect leads. These leads will be automatically entered in the CRM. Use the lead analytics dashboard to watch the status of potential deals at a glance. Contact activity tools can help you tailor your marketing to recent customer actions on your website. While the HubSpot CRM is free and includes some marketing features, the fully-featured marketing automation tool is recommended for most businesses.


Get deeper insights into prospects, automate tasks, and close more deals faster using email tracking, meeting scheduling, and email automation. Use the click to call tool to make appointments faster, and website tools help you better understand when clients and prospects are active on your site. More advanced sales tools are available in the Sales Hub plan.

(Last updated on 12/09/2020 by Pam Van Loon)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Mid Sized Businesses, Small Sized Businesses





  • Analytics
  • Dashboards
  • Mobility
  • Cloud Platform
  • Collaboration Tools
  • Document Management / Sharing
  • Real-time Analysis
  • Access Control
  • Automatic Notifications


  • Google Drive
  • Social Media Integration
  • eCommerce Integration
  • Zapier
  • Gmail
  • Google Calendar

Pricing Models

  • Free
  • Starter
  • Professional
  • Enterprise


  • English
  • German
  • French
  • Japanese
  • Spanish
  • Portuguese