Harvestr product overview
Harvestr is a product management platform that enables teams to collaborate to make informed roadmap decisions based on customer feedback and data and remotely build various digital products. It is an all-in-one solution that was built by product managers, for product managers.
Harvestr makes every digital company customer-centric. This software gives digital product teams the power to continuously capture customer needs and transform them into the right product features through integrations with the most used customer data sources. It helps digital businesses in the hospitality, eLearning, IT, and other industries build first-rate products and roadmaps and facilitate product growth based on customer feedback and other relevant data.
Harvestr empowers team members to resolve customer feature requests, issues, and complaints. It also lets administrators centralize product feedback from multiple channels to maintain a comprehensive overview of customer needs and expectations. This product management solution allows employees to inform customers, team members, and other stakeholders about issue resolution via a built-in text-based notification system.
Harvestr enables staff members to prioritize product roadmap issues based on data, such as the number of impacted users and monthly recurring revenue (MRR).
Pros of Harvestr
- Harvestr’s Feedback Hub centralizes user feedback and identifies improvement opportunities. It funnels the user feedback coming from multiple sources in a single space. It lets product teams prioritize with confidence to focus on the most valuable features with its roadmap prioritization feature.
- The communication features close the feedback loop with customers and allows stakeholders to communicate about the roadmap. It provides a space for collaboration and discussion, which helps in breaking down the raw feedback and translating it into refined discoveries.
Cons of Harvestr
- Harvestr doesn’t support collecting feedback from social media sites such as Facebook and doesn’t offer API integrations.
Breakdown of core features
Harvestr provides features for customer feedback management and prioritization.
Harvestr centralizes all product feedback from all tools and channels, at scale, in one place to save time and get a comprehensive overview of customer needs. Users can search for feedback messages in their inbox and find feedback about a specific topic or customer and from a specific time frame.
Harvestr’s advanced feedback search allows users to combine multiple search criteria for a more specified query. By default, all feedback messages will be included in the search and its results, no matter if the messages are in the Inbox, Archived, or Bin folders. Users can specify the folder they want to search with the advanced search feature.
Harvestr lets teams support product prioritization with customer data to focus on the right problems at the right time and make informed product decisions. Its prioritization feature keeps the backlog clean and manageable. Users can use this flexible prioritization system to get a clear view on the most urgent customer needs and prioritize what needs to be built next. Product teams can also use Harvestr to build their own feature prioritization system.
Harvestr keeps everyone in the loop. It informs users and teammates when a new feature that they are interested in is built to improve engagement and retention. Harvestr lets customers and teammates know that their voice is being heard and give stakeholders visibility on the product roadmap.
(Last updated on 02/22/2021 by Liz Laurente-Ticong)