Product Quick Facts
About Genesys PureCloud
Genesys has decades of experience building solutions that embed customer experience (CX) at their core. PureCloud by Genesys is an omnichannel contact center and unified communications solution that turns calls, emails, chats and social expressions into a single conversation and seamless customer dialogue. The solution provides quick time-to-value and scalability that deploys at lightning speed.
The PureCloud solution is built from the ground up on a microservices multi-tenant cloud architecture, allowing for not only rapid deployment options, but also continuous delivery of new functionality, and unsurpassed scalability and reliability. HIPAA- and PCI-compliant, PureCoud ensures interactions seamlessly and securely support customer journeys for companies across the world—with user interfaces in 15 languages (more than any other software as a service (SaaS) customer experience cloud provider on the market).
PureCloud connects customers across phone, email, chat, web and social media. And it provides businesses with actionable real-time data that drives efficiency in the contact center, enables predictive analytics, and results in the delivery of a more personalized customer experience. Built-in workforce management capabilities, a robust speech-enabled IVR, inbound and outbound flows, out-of-the-box integrations with major CRM solutions, and open APIs offer powerful functionality that’s packaged in an intuitive, simple user interface. A collaboration and unified communications suite that includes a browser-based softphone and optional VoIP telephony service rounds out an all-in-one platform for your business. Find your best fit with flexible subscription terms.
Still not sure PureCloud is right for you? Use our Product Selection Tool to compare other Call Center Software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.
(Last updated on 10/20/2017 by Pam VanLoon)