Gem reviews


Data-driven talent engagement platform
our rating 4.5 out of 5 Stars

GemProduct Overview

  1. About Gem
  2. Pros of Gem
  3. Cons of Gem
  4. Breakdown of core features

Gem product overview

Gem’s talent engagement platform enables recruiting teams to use data and automation to engage talent more deeply, build diverse, high-quality pipelines, and hire predictably at any scale. Armed with insights about the entire recruiting process, automation to reach out to talent at scale, and true cross-functional collaboration tools, TA teams can proactively and strategically plan for what’s ahead. Gem has two main differentiator capabilities:

First, it maintains a source of truth for all talent relationships, including past interactions, activities, and career milestones. Gem provides a complete relationship history between the company and the candidate. It does this by unifying data across the systems recruiters use every day, like email, LinkedIn, ATS, SMS, and calendars, giving all the context needed in one platform. The Gem extension surfaces this context alongside recruiters’ daily tools to facilitate a natural workflow.

Then, it delivers strategic, full-funnel insights and forecasting. Gem gathers data across the platform and the customer’s ATS to let them run a strategic recruiting team. It offers end-to-end visibility that allows teams to uncover cost-saving insights, improve operational efficiency, and spot bottlenecks before they arise. With Gem, teams can forecast and plan to hit their hiring goals. Gem’s customers are savvy recruiting teams from industry-leading companies—like Dropbox, Grammarly, Doordash, Cisco, and McDonald’s—who understand that hiring the best talent in the market is key to maintaining their competitive advantage.

Pros of Gem

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  • Gem provides an in-depth onboarding plan for customers that includes scoping, implementation, and training. This onboarding process, as well as its integration with the team’s existing tech stack, empowers customers to seamlessly implement the software into their day-to-day workflows without disrupting their existing operations. For example, its Fortune 500 online retailer customer switched to Gem from a competitor for this reason. With the platform, organizations could standardize their recruiting across several different teams and work more effectively under one unified CRM.
  • With Gem’s analytics, teams can report on end-to-end insights, from initial outreach to eventual hire. Its analytics platform lets teams forecast hiring and plan resources accordingly, monitor job and pipeline health, review team and individual performance, debug workflows, and evaluate diversity recruiting strategies. Users can visualize all these insights in self-serviceable, presentation-ready dashboards and further contextualize many of these KPIs with peer benchmarks customizable to the organization’s profile. With Gem, customers can preempt situations that could ultimately have hurt their diversity goals, observe hiring trends and make recommendations, and equip recruiters to better understand their pipelines to move forward.

Cons of Gem

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  • Currently, the platform only supports English. However, Gem will invest in additional language capabilities for customers outside of North America. They also intend on investing in workflow automation for active candidates in the process and further consolidating the tech stack to be the source of truth for all candidate relationship history.
  • Gem integrates with prominent ATS but there are some industry-specific solutions that it is still working on.

Breakdown of core features

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Talent CRM

The platform’s Talent CRM centralizes data across recruiting systems so talent teams can juggle fewer tools, dynamically maintain talent pools, and build authentic relationships with passive and active talent.

Recruiters can view the most recent interactions and previous relationship history with a prospect or candidate on the Gem Extension wherever they are. Gem brings talent profiles enriched with insights from LinkedIn, email, and past applications, giving a full picture of every candidate to personalize communication.

Users can also add new profiles to their CRM when they are in the ATS, email, or LinkedIn and define rules that automatically route additions to the right talent pools. Talent teams use Gem to leverage existing relationships by searching across the CRM and ATS for past candidates and silver medalists.

Talent sourcing and outreach

Gem’s talent sourcing and outreach features enable talent teams to build talent pools and nurture relationships for current or future hiring needs. Sourcers and recruiters use Gem’s Chrome extension on social networks like LinkedIn, Github, and Indeed to add prospective candidates to talent pools, message candidates, and see all interactions on that prospect’s activity feed at a glance.

Gem’s sequences automate follow-up to keep talent warm, increase response rates, and save time, money, and effort–all while enhancing the employer brand. Additionally, the software’s Outreach and Content Stats automatically tracks the outreach success and let recruiters A/B test elements of their messaging, such as subject lines.

Pipeline management

The Talent Pipeline feature allows recruiters and hiring managers to visualize their active candidate pipeline on a color-coded kanban board.

Recruiters can also determine which candidates need immediate attention and follow-up—whether by the hiring manager (HM) or the recruiter—which means recruiters no longer have to chase down their HMs reminders every day.

Gem automatically surfaces candidates at the top of each stage based on SLA status. From the candidate tiles, users can access key details, customize views, and process candidates—and the system automatically syncs actions back to their ATS.

Talent Pipeline prepares recruiters for their weekly hiring manager syncs. They can present digestible snapshots of their pipelines and then narrow the focus of discussion by filtering for the stages they want to show.

Talent Pipeline also automates report sharing to ease the burden of keeping hiring managers up-to-date. Instead of manually gathering candidate information from every stage and sending it out, users can set up automated report-sharing through Slack, email, or a direct URL.

Talent Compass

Talent Compass has full-funnel visibility, hiring forecasts, performance metrics, and executive reporting that TA teams use to plan ahead and guide their recruiting strategy.

With access to all recruiting data from Gem and the ATS from one source of truth without raising a support ticket, TA teams can track everything from outreach to hire and identify key trends across the process. They can then slice and dice metrics the way their business thinks: by role, department, geo, and demographics. Recruitment teams can also check how these candidates pass through the funnel and spot any troubling drop-offs or bottlenecks.

Talent Compass delivers visibility and insight into how an organization recruits diverse talent, from initial outreach to eventual hire. It includes a forecasting calculator that projects not only how many hires teams can expect to make but also by when. This can be forecast at the individual job requirement or at an aggregate level, like department.

Within Talent Compass, users can launch configurable, presentation-ready reports to visualize KPIs. Furthermore, this feature comes with built-in benchmarks within the Dashboards module. Through the Pipeline Analytics module, recruiting managers and leaders can monitor individuals and roles to be aware of how their teams are faring.

(Last updated on 08/29/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses


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  • Prospects Search
  • Projects
  • Candidate Rediscovery
  • Candidate Profile
  • Reviews
  • Forms
  • Branded Campaigns
  • Chrome Extension
  • Sequences
  • SOBO
  • Outreach Stats
  • Content Stats
  • Talent Pipeline
  • SLAs
  • Automated Report Sharing
  • Pipeline Analytics
  • Dashboards
  • Forecast Calculator
  • Peer Benchmarks
  • Diversity Recruiting Insights


  • Linkedin
  • SeekOut
  • Github
  • Facebook
  • Twitter
  • Indeed
  • Greenhouse
  • Workday
  • SmartRecruiters
  • Lever
  • iCIMS
  • Jobvite
  • Avature
  • Bullhorn
  • Paycor
  • Avionte
  • SuccessFactor
  • Workable
  • Gmail
  • Outlook
  • Calendly
  • Splash

Pricing Model

  • Custom pricing


  • English