About Freshsales CRM
Freshsales is a sales automation solution offering multi-platform capabilities including a native app for iPhone and iPad. Included in the system is a one-click phone; no additional hardware or software is needed to use this feature. Users can send personalized bulk emails from the system, and then monitor who is opening those emails and clicking links. The inbox automatically prioritizes emails from contacts and leads that are waiting for a response.
Freshsales tracks the web pages that prospects are interacting with and then segments contacts based on their behavior. A lead scoring feature ranks leads based on that data and will prioritize those with a higher score over those that require nurturing. The 360 customer view offers full details about customers and prospects, including conversations, touch points, appointments, and tasks.
Freshsales integrates with Freshdesk for for companies that are looking for an integrated help desk solution. It also integrates with Segment event tracking and Google Calendar. Freshsales is part of the Freshdesk product family, whose flagship product, Freshdesk, is the leading customer support solution with more than 80,000 customers worldwide.
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(Last updated on 11/07/2016 by Mary Houston Coker)