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FreeAgent CRM

A fully customizable and scalable CRM platform
our rating 4.5 out of 5 Stars

FreeAgent CRMProduct Overview

  1. About FreeAgent CRM
  2. Pros of FreeAgent CRM
  3. Cons of FreeAgent CRM
  4. Breakdown of core features

FreeAgent CRM product overview

FreeAgent CRM is a complete platform and robust work management system that helps teams get everything in one place, work more collaboratively to get more done, and track and improve performance.

FreeAgent CRM helps teams stay on task, whether it’s a deal, a project, or a support ticket. It logs and organizes team emails, calls, and meetings so tedious tasks can be removed from to-do lists.

FreeAgent CRM is designed for the new world of work. Remote teams thrive with complete visibility into day-to-day activity, real-time collaboration, and powerful code-free customization. By eliminating time spent searching for information and reducing manual data entry, FreeAgent CRM empowers leaders to optimize sales, marketing, customer success, and project management.

FreeAgent CRM lets every employee have days full of impact.

Pros of FreeAgent CRM

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  • FreeAgent CRM is custom built for businesses. Its customizable app suite allows teams to access the features they need without having to navigate through a library of features they don’t.
  • Custom views let each member of the team see only what they want to see, how they want to see it. Custom automation and task management help teams create workflows that fit their unique needs and work style. FreeAgent CRM works the way users want so that they can work better.

Cons of FreeAgent CRM

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  • The robust and collaborative nature of the FreeAgent CRM platform means that companies with under 10 employees may not be able to utilize some of the advanced team-specific features to the fullest. While these features will provide some benefit, getting ROI out of these tools grows exponentially with more users.

Breakdown of core features

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FreeAgent CRM provides features for unlocking productivity and growing sales.


Teams can boost efficiency and magnify impact by eliminating repetitive work through automation. Time-saving features include configurable rules for prioritizing actions, automated alerts on overdue actions, meeting reminders, and configurable actions based on alerts.


The solution has sophisticated dashboards and dashlets to help track and monitor key metrics across the organization.

Task and activity management

FreeAgent CRM lets users create, assign, prioritize, complete, and track tasks of any type across the organization. Teams can organize and prioritize work in a fun, flexible, and rewarding way. The platform records contacts, tasks, tickets, comments, and attachments. It also enables users to tag team members and assign tasks, so they can stay on the same page.

Full funnel visibility

FreeAgent CRM ensures all customer information is close at hand, providing the insight and context needed to tackle issues consistently. With the help of email templates, push notifications, and task reminders, users can be assured that the team is providing a quality brand experience for every customer. Additionally, FreeAgent CRM allows users to track post-sale interaction ratings, helping to drive loyalty and ensure customer satisfaction.

Alternatives to FreeAgent CRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Kintone

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Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

Learn more about Kintone

2 Freshsales

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Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Learn more about Freshsales

3 Zendesk Sell

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Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

(Last updated on 03/07/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    Computer and Technology, Consulting / Professional Services, Consumer Brands, Customer Service / Call Centers, Education and Training, Enterprise, Hospitality / Entertainment / Travel, Field Services / Maintenance, Financial Services, Government / Public Administration, Healthcare, Legal, Manufacturing, Staffing / Recruiting, Non-Profit / Public Sector, Pharmaceutical, Private Security, Sales, Telecommunications, Transportation / Shipping
  • Pricing
  • Works Best For
    Mid Sized Businesses





  • Sales
  • Marketing
  • Work Management and Collaboration
  • Tasks and Project Management
  • Ticketing / Support Desk
  • Recruiting
  • Quoting
  • Event and Venue Management
  • System of Record
  • Lead and Contact Management
  • Custom Apps
  • Reporting and Dashboards
  • Connect to any App
  • HIPAA Certified
  • GDPR Compliant


  • Zapier
  • Office 365
  • Google Workspace
  • Mailchimp
  • Twilio
  • API


  • English
  • Spanish