FreeAgent CRMProduct Overview
FreeAgent CRM product overview
FreeAgent CRM is a complete platform and robust work management system that helps teams get everything in one place, work more collaboratively to get more done, and track and improve performance.
FreeAgent CRM helps teams stay on task, whether it’s a deal, a project, or a support ticket. It logs and organizes team emails, calls, and meetings so tedious tasks can be removed from to-do lists.
FreeAgent CRM is designed for the new world of work. Remote teams thrive with complete visibility into day-to-day activity, real-time collaboration, and powerful code-free customization. By eliminating time spent searching for information and reducing manual data entry, FreeAgent CRM empowers leaders to optimize sales, marketing, customer success, and project management.
FreeAgent CRM lets every employee have days full of impact.
Pros of FreeAgent CRM
- FreeAgent CRM is custom built for businesses. Its customizable app suite allows teams to access the features they need without having to navigate through a library of features they don’t.
- Custom views let each member of the team see only what they want to see, how they want to see it. Custom automation and task management help teams create workflows that fit their unique needs and work style. FreeAgent CRM works the way users want so that they can work better.
Cons of FreeAgent CRM
- The robust and collaborative nature of the FreeAgent CRM platform means that companies with under 10 employees may not be able to utilize some of the advanced team-specific features to the fullest. While these features will provide some benefit, getting ROI out of these tools grows exponentially with more users.
Breakdown of core features
FreeAgent CRM provides features for unlocking productivity and growing sales.
Teams can boost efficiency and magnify impact by eliminating repetitive work through automation. Time-saving features include configurable rules for prioritizing actions, automated alerts on overdue actions, meeting reminders, and configurable actions based on alerts.
The solution has sophisticated dashboards and dashlets to help track and monitor key metrics across the organization.
Task and activity management
FreeAgent CRM lets users create, assign, prioritize, complete, and track tasks of any type across the organization. Teams can organize and prioritize work in a fun, flexible, and rewarding way. The platform records contacts, tasks, tickets, comments, and attachments. It also enables users to tag team members and assign tasks, so they can stay on the same page.
Full funnel visibility
FreeAgent CRM ensures all customer information is close at hand, providing the insight and context needed to tackle issues consistently. With the help of email templates, push notifications, and task reminders, users can be assured that the team is providing a quality brand experience for every customer. Additionally, FreeAgent CRM allows users to track post-sale interaction ratings, helping to drive loyalty and ensure customer satisfaction.
(Last updated on 09/23/2021 by Liz Laurente-Ticong)