Verizon Connect product overview

Verizon Connect, formerly Fleetmatics, is a fleet management solution that puts innovation, automation, and connected data to work for clients. The platform enables field service companies to be safer and more efficient. Its portfolio of solutions and services includes comprehensive fleet and mobile workforce management software and embedded OEM hardware. It also introduces Hum by Verizon, a connected vehicle device that creates a safer driving experience for consumers.

The platform empowers businesses to track vehicles in the field, improve fleet operations and increase worker productivity. Companies can choose from a range of customizable GPS tracking solutions that offer dashboards, reports, and alerts.

Pros of Verizon Connect

It allows businesses to decrease fleet costs by quickly locating company vehicles in near real-time and routing the closest technician to a job.
It improves driving behavior with dashcams, safety scorecards, and driver vehicle inspection reports (DVIRs).

Cons of Verizon Connect

Users commented that Verizon Connect has poor customer service.

Breakdown of core features

Asset tracking

Companies can monitor equipment and on-site assets to improve security, utilization, and uptime. Verizon Connect lets businesses find new ways to enhance workflows, improve utilization, track maintenance, and extend the life of their assets. It enables users to track engine hours and maintenance history for heavy-duty equipment such as loaders, cranes, dozers, and backhoes.

Field service management

Verizon Connect’s Reveal Field allows field managers to handle and dispatch jobs on a drag-and-drop calendar, provide ETAs to customers, and have techs provide job status through a mobile app. Users can respond to customer requests with greater visibility of technicians and job status.

Team members can log in to one system to avoid patching together separate calendars and spreadsheets. The system alerts dispatchers if a technician hasn’t viewed a job. It also automates customer appointment notifications and reminders.

Fleet tracking

The software facilitates GPS fleet tracking, maintenance alerts, and performance reporting. Managers can monitor and manage their mobile workforce and get a 360-degree view of the daily operations. As a result, the business can reduce costs, increase productivity, and stay on top of vehicle maintenance. Better fleet visibility helps the organization take stock of what it has and check its usage. The fleet tracking feature uncovers hidden costs while revealing the potential for greater productivity and efficiency.

Compliance management

Verizon Connect simplifies and automates compliance work, including driving hours and inspections. It ensures compliance with the driver’s legal obligations, minimizes the paperwork burden, and encourages worker safety.

(Last updated on 06/03/2022 by Liz Laurente-Ticong)