Commusoft product overview
Commusoft is an all-in-one cloud-based B2B software designed for field service companies with 3+ technicians. Commusoft helps users manage CRM, quotes, work orders, technician schedules, assets management, inventory, PPM, SLAs, checklists, and invoicing.
Pros of Commusoft
- Seamless communication between the office, technicians, and customers,
- Comprehensive reporting
- Flexible scheduling
Cons of Commusoft
- Needs ability to preview email before sending
- Needs a simpler mobile app
- Would be nice to have ability to have a safety check off when closing jobs
Breakdown of core features
Scheduling and dispatch
Keeps jobs flowing from the office to the field technicians.
Work order management
Each job in Commusoft has a detailed record, which includes past and future appointments, parts used or requested, invoices, completed forms, attached files, and more.
Customers and communications
Commusoft makes communications a breeze by allowing users to instantly send job confirmations, job reports, completed forms, invoices, and more to customers via email or SMS text message. Plus, all communications sent through the system are logged, so everyone will know exactly what was said and when.
Invoicing and billing
Once work has been completed (or even partway through!), users can create an invoice from both the office and the field. Techs can create an invoice as soon as they finish the job; automatically add any parts, labor, and travel costs; and send it to the customer for payment, before they even step out of the door.
(Last updated on 12/13/2019 by Pam Van Loon)