Commusoft Reviews

Commusoft

Cloud-Based Field Service Management
our rating 4.5 out of 5 Stars

CommusoftProduct Overview

  1. About Commusoft
  2. Pros of Commusoft
  3. Cons of Commusoft
  4. Breakdown of core features

Commusoft product overview

Commusoft is an all-in-one cloud-based B2B software designed for field service companies with 3+ technicians. Commusoft helps users manage CRM, quotes, work orders, technician schedules, assets management, inventory, PPM, SLAs, checklists, and invoicing.

Pros of Commusoft

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  • Seamless communication between the office, technicians, and customers,
  • Comprehensive reporting
  • Flexible scheduling

Cons of Commusoft

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  • Needs ability to preview email before sending
  • Needs a simpler mobile app
  • Would be nice to have ability to have a safety check off when closing jobs

Breakdown of core features

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Scheduling and dispatch

Keeps jobs flowing from the office to the field technicians.

Work order management

Each job in Commusoft has a detailed record, which includes past and future appointments, parts used or requested, invoices, completed forms, attached files, and more.

Customers and communications

Commusoft makes communications a breeze by allowing users to instantly send job confirmations, job reports, completed forms, invoices, and more to customers via email or SMS text message. Plus, all communications sent through the system are logged, so everyone will know exactly what was said and when.

Invoicing and billing

Once work has been completed (or even partway through!), users can create an invoice from both the office and the field. Techs can create an invoice as soon as they finish the job; automatically add any parts, labor, and travel costs; and send it to the customer for payment, before they even step out of the door.

(Last updated on 12/13/2019 by Pam Van Loon)

Quick Facts

  • Industry Specialties
    Field Services / Maintenance
  • Pricing
    Average
  • Works Best For
    Small Sized Businesses

Screenshots

stock_heroscheduling_softwareinvoicingfinancial_reporting_feature

Video

Features and Integrations

Features

  • Work Planning and Scheduling
  • Work Order Management
  • Estimate & Quoting
  • Service Scheduling
  • Asset Management
  • Additional Work Orders
  • Real-Time Vehicle Tracking
  • Service Contract Management
  • Skills Management
  • Recall Management Service
  • Appointment Windows
  • Intelligent Scheduling
  • Shift Patterns
  • Mobile Workforce Management
  • Mobile App
  • Checklists and Forms
  • Office Tasks
  • Customer Communication
  • Customer Database
  • Communication Logs
  • Service Reminders
  • Online Booking Form
  • Online Quoting Portal
  • Technician Tracking Portal
  • After-Sales Care Portal
  • Job Costing
  • Parts Management
  • Vendor Database Management
  • Purchase Orders
  • Vendor Invoicing and Payment Tracking
  • Inventory Management
  • Automated Vendor Invoice Import
  • Finances
  • Invoicing
  • Online Payment Portal
  • Reporting
  • Reporting Dashboard
  • Job reporting
  • Financial Reporting and Analytics
  • Timesheet Management
  • Service Level Agreements
  • Security User Management
  • Custom Security Levels
  • Audits
  • Custom Inspection Forms
  • Email and telephone support

Pricing Model

  • Basic
  • Paperless Office
  • Automation
  • Enterprise

Languages

  • English

Integrations

  • Sage 50cloud
  • Sage Accounting
  • QuickBooks Online
  • QuickBooks Desktop
  • Xero
  • KashFlow
  • FreeAgent
  • SumUp
  • Stripe
  • Worldpay
  • PartsArena
  • MailChimp
  • Outlook
  • Zapier
  • Salesforce