BIGContacts Product Overview

About BIGContacts
Pros of BIGContacts
Cons of BIGContacts
Breakdown of core features

BIGContacts product overview

BIGContacts by ProProfs is a CRM, email, and contact management solution for small businesses. It has a simple design so teams can grow their business and increase sales with user-friendly software. BIGContacts enables companies to manage prospects and customer relationships by keeping track of all contacts, calendars, and tasks in one platform. Additionally, this CRM software allows teams to automatically send personalized emails from individual sales reps based on where the prospect is in the sales cycle. Users can also view all current sales activities for all team members and drill down to specific contacts that make up the total sales funnel. With BIGContacts, businesses can nurture sales leads, create campaigns, and manage reports. Its contact management feature lets teams organize, sort, and view contacts by pending or upcoming activity, opportunity, last contact, or last communication.

Pros of BIGContacts

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The simplicity of BIGContacts allows organizations to customize the software without complexity. Users can configure fields, processes, and workflows to fit unique business needs.
The software combines CRM and email marketing in one place. Teams can nurture relationships with automatic email drips that adjust based on contact behavior or stage in the sales cycle. As a result, companies capture more leads, convert more sales, and retain more customers.

Cons of BIGContacts

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According to some users, some API integrations in BIGContacts have limited functionality.

Breakdown of core features

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Contact dashboard

With BIGContacts, users can capture and store all communications with contacts — including notes, calls, meetings, tasks, files, photos, email, and sales opportunities. Sales teams can also create a direct link to multiple social media networks for a contact, letting them stay socially connected while fueling marketing campaigns.

Reporting

BIGContacts offers an entire suite of reporting tools for better contact and business management. It comes with an Advanced Search that facilitates performing a search on any field within the contact database. It empowers users to filter through the database and get the exact list of contacts they need. The software also has a full menu of System Reports for understanding any form of current Opportunities. These reports also give businesses a bird’s-eye view of all activities that the sales team generated over a given period.

Activity dashboard

The Activity Dashboard delivers insights into the overall pulse of the business. After managers determine the team members and time-frame they want to see, this dashboard instantly begins to load different activity-related data points. This feature provides users a clear picture of where the action is with prospects and customers. Organizations gain quick insights into the most active contacts and most recent communications, as well as a snapshot of the quantity and types of activities that have occurred during a given time frame.

Team calendar

BIGContacts includes a full-featured Team Calendar that streamlines the tracking of meetings and events for everyone on the team. The Calendar Offers three primary views: Day, Week, and Month. Every view displays everything the user needed to do that day, such as meetings, tasks, and todos.