Atera product overview

Atera is an IT management solution that enables monitoring, management, and automation of SMB IT networks from a single console. It includes remote control, patch management, discovery, inventory of IT assets, monitoring, security, and backup.

Atera provides an all-in-one management platform for IT support companies, MSPs, and VARs. From remote IT monitoring and management through ticketing and customer satisfaction surveying to billing and invoicing, the software brings the entire IT business together.

The platform delivers complete visibility and control for hundreds of networks from any device with built-in remote monitoring software that allows users to give instant, first-class IT support to customers anywhere.

Pros of Atera

To increase security, Atera has a cutting-edge Firewall and encrypts all data on the servers. It enables companies to build a specific access list (IP Based), defining who can access the system. Additionally, the software offers a token-based solution that sends an email with a unique password that is valid for a short time after login.
It has a seamlessly integrated helpdesk that presents complete visibility on all aspects of the business performance.

Cons of Atera

Some users experience issues with the software after Windows updates.

Breakdown of core features

Professional services automation (PSA)

Atera’s PSA features allow IT teams to provide better service and improve operational efficiency and profitability. It integrates business-process automation, help desk, customer service, RMM information, and business analytics that streamlines company operations.

Remote access out of the box

IT professionals can access computers, desktops, servers, applications, and files from an alert, ticket, or device view with Atera. Users can also connect to customers via AnyDesk remote access from their Mac device.

Reporting and analytics

Atera gives a comprehensive birds-eye view of the IT business and empowers users with actionable insights. Teams can use the intelligent data points from reports to measure customer profitability, track timesheets, understand technical performance, and load analysis from a centralized platform.

Patch management

Organizations can automate their patch management processes to add security and control to their IT environment. The software facilitates scheduling patching ahead of time for anything from servers and workstations to software and operating systems. IT teams can use Atera’s reporting suite to find missing or failed patches and reduce the manual effort for keeping the IT environment up to date.

(Last updated on 02/01/2022 by Liz Laurente-Ticong)