VIDEO: SugarCRM – Top Features, Pros & Cons, and Alternatives

sugar is a crm or customer relationship management software solution that can help you manage a number of different crm functions from one platform if you're in the market for a crm solution you'll want to consider sugar crm but if you're just starting your search we can help visit our website at technologyadvice.com to get a free list of crm software recommendations click the annotation on the top right corner of your screen to get started let's start at the beginning of a user's day sugar integrates with microsoft outlook so when the user gets an email they can sort it into a category like opportunities leads meetings tasks calls notes etc and of course all this information synchronizes across contacts calendars and tasks all this then goes into a handy database with a search function that users have praised then you can use this information to acquire new customers identify upsell and cross-sell opportunities or share with other members of your team one of sugar crm's mottos is no blind spots so it focuses on analytics these analytics will allow you to make more data-driven decisions so you can figure out what marketing campaigns and tactics work and which don't but it's not limited to just analytics involving data you have entered with sugarcrm's hint system by entering a few pieces of customer data sugar will share with you all kinds of information about your customers it finds across mediums so you can make better decisions creating marketing efforts towards them all this information when combined allows you to manage and monitor your customers complete lifecycle sugarlive will then load the customer's information collaboration tools within the application allow you to work with other team members who also have access to all the same information there are also tools that will allow you to automate processes that you do frequently within the program you can also use sugar's sugarlive feature to communicate directly with customers by telephone or chat system the customer's information is loaded including information on previous cases involving the customer as is a knowledge base window so that you can research topics on demand and like many great pieces of software you can access this information on the go with sugar's mobile application there's even a built-in speech to text function in order to enter information more easily when needed sugar crm's goal isn't just to be a platform for large businesses but to bring crm services to businesses of all sizes it's meant to be a central interface for any business doing everything necessary to acquire and maintain customer relationships and lower churn rates some reviews have mentioned that they dislike sugar's ux design which makes the software to them come across as a bit clunky and outdated however many users appreciate that sugar crm is a lot like salesforce in many ways which makes the transition from one platform to another quite easy sugar crm has four tiers available market for ten thousand contacts built annually sell for a minimum of three users built annually serve follows the same pattern of a minimum of three users an enterprise which claims to give organizations maximum control for more information contact their sales department it's a good idea to get multiple quotes before choosing a crm solution if you're interested in sugar crm you might also want to consider salesforce crm hubspot sales hub zoho crm and zendesk sell if you're still not sure after this overview that sugar crm is right for you you can head over to our website at technologyadvice.com and use our product selection tool you can click that button at the left to get started if you want to be updated on our latest software reviews then be sure to hit that subscribe button and notification bell down below and don't forget to like and comment thank you

This transcript was generated automatically from the video's captions and may contain errors.