Document360 product overview
Document360 is a powerful knowledge base software that enables users to create a complete self-service support option and empowers agents to better help customers. It lets users create an internal knowledge base for employees and support training.
Document360 allows businesses to set up a help center for customers that includes branded self-service customer-facing support sites, FAQs, user manuals, and user guides.
The platform eliminates knowledge silos and provides centralized access to information online across multiple devices and browsers, making it simpler for both employees and customers. Document360 supports more than 40 languages to localize the knowledge base for the global audience.
Pros of Document360
- Document360 can manage multiple knowledge base sites in one portal. Additionally, it has a real-time preview panel for the editor to view how a published version will look. It has a user-friendly UI that requires no technical skills and has a short learning curve.
- The platform’s team collaboration features allow users to set workflows and restrict access for private documentation.
Cons of Document360
- Document360 is still working on the development of knowledge base templates, which might be necessary for some users.
Breakdown of core features
Markdown and WYSIWYG editor
Writers can choose between Markdown and WYSIWYG editors. Markdown is ideal for non-technical writers and WYSIWYG for users who want to focus on the content layout. Document360 also supports callouts, tables of content, tables, and code snippets.
Document360 provides article-level versioning with full support to maintain older versions, beta, and deprecated versions of documentations.
Document360 allows users to have a tree-view structure with up to six subcategories.
The platform provides an automatic backup for up to 180 days, depending on the tier. Users can restore data with a tap of a button, easing worries about accidental data loss.
(Last updated on 06/02/2021 by Liz Laurente-Ticong)