October 30, 2017

4 Chemicals That Activate Happiness, and How to Gamify Them

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Nicole Lazzaro is a world-renowned game designer. And if you’re thinking, what does game design have to do with a website that covers workplace software, you haven’t been paying attention.

Gamification is changing how companies build software and how consumers interact with it, not just at home, but at work as well. 

To get an insider’s perspective on this revolution, we spoke with Nicole about her theories on the science of fun. Listen to our short interview then read on for more about why gamification works so well (hint: you’ll use brain power). 

If you’re interested in hearing more from Nicole, check out her website, 4k2f.com.

Gamification isn’t silly, it’s science.

There are four major chemicals in the brain that influence our happiness (DOSE):

  1. Dopamine
  2. Oxytocin
  3. Serotonin
  4. Endorphins.

As Nicole explains, each plays a different role in happiness. And guess what? They are all triggered by gamified experiences. Let’s dig a little deeper. 

Dopamine is what we normally think of as the happiness drug. However, that’s a big misconception. Dopamine is actually involved more with anticipation than the actual “happiness” feeling. Nicole describes it as a striving emotion.

ALSO READ: 19 Really Obvious Signs Your Employees Are Unhappy

Oxytocin is the neurochemical that has allowed us to become social creatures. It makes us feel empathy which helps us feel close and bonded to others when it’s released. 

If you’re in a good mood, you’ve got serotonin to thank. And if you’re in a bad mood, you’ve got serotonin to blame. It’s a regulator. Interestingly, Nicole explains, 80 percent of serotonin exists in the gut, and is governed by your state of hunger (yes, this is why you’re hangry).

Endorphins are responsible for masking pain or discomfort, which explains their association with the “fight or flight” response. When it comes to designing happiness, endorphins help you “power through.” Nicole, for example, is an avid runner. Endorphins allow her to push farther and harder as she works towards distance goals.

Together these chemicals create desirable brain states (and keep people coming back).

Experiences that release the DOSE neurochemicals make us happy, which makes us want more of the same. Does a desire to return to the same experience sound like a desire you probably have for your customers? Yes, it certainly does: customer loyalty. Gamified user experiences created with neuroscience in mind keep consumers coming back for more.

Whether those experiences are created to keep employees returning to your LMS for more gamified training, or to keep readers revisiting your site for more gamified content, this scientifically-backed approach works. It’s the reason gamification is expected to grow to a $5.5 billion industry by the end of 2018, and the reason you should be thinking about how to include gamified experiences into your technology. 

The Takeaways:

  • There are four primary chemicals in the brain that effect happiness: dopamine, oxytocin, serotonin, and endorphins
  • By designing gamified experiences that activate these chemicals, you can increase your users’ happiness and loyalty

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Listen to more episodes of the TechnologyAdvice podcast on SoundCloud and iTunes, or follow us on Twitter, @Technology_Adv. If you are in the market for gamification software, we can help. Use our nifty Product Selection Tool to find the gamification software to best fit your needs. 

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2 Comments

  1. Benjamin

    I’ve worked with Nicole, and let me tell you, it’s an immense pleasure to work with someone who is constantly pulling the covers back on a subject to see exactly how the inner workings function at their base levels and then problem solve to give users/designers/players more direct access to those interactions.

    -Benjamin Lehman

  2. Art

    Excellent article on neurochemicals (neuromodulators is a better word, since they activate or modulate clusters of neurons in the brain). Here is different perspective, based on the work of the distinguished affective neuroscientist Kent Berridge of the University of Michigan (who vetted and endorsed the argument by the way), which demonstrates how to ‘bootstrap’ both dopamine and opioid systems in the brain. The link provided is to an little open access book that develops the argument more formally. pp.43-45 for synopsis.

    Below is my argument in a nutshell:

    Individuals who engage in tasks in which they perceive a consistent and high degree of present and anticipated novel and positive outcomes or ‘meaning’ (e.g. sporting events, creative activity, doing productive work) commonly report a feeling of high alertness and arousal that may be construed to be due to the activation of mid-brain dopamine systems. However, a significant subset of these individuals also report a feeling of pleasure that is characteristic of opioid release, but these reports occur only in non-stressed situations when the musculature is relaxed. Since relaxation engages opioid systems in the brain, and because opioid and dopamine systems stimulate each other, the resulting blissful states or ‘flow’ like states require the simultaneous engagement of resting protocols and meaningful cognitive states, behaviors that are very easily achieved. In this way, which engages both resting protocols and an active sense of meaning, both dopamine and opioid release can be increased in the brain, and provide a level of blissful engagement with life’s challenges, or ‘flow’ that can effectively mitigate stress and anxiety.