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Product Quick Facts

Industry Specialties
All Industries
Pricing
Low-end
Works Best For
Small Sized Businesses

About GoldMine CRM

GoldMine, which is headquartered in Milpitas, CA, is a subsidiary of FrontRange Solutions. With business users in 45 countries, GoldMine has helped manage over 1 billion business-to-consumer relationships. GoldMine is used in over 80 verticals and is one of the most respected mobile relationship management solutions for businesses worldwide.

GoldMine Premium Edition (GMPE) is a Windows-based customer relationship management (CRM) software by GoldMine that is designed to help small-to-medium businesses generate more sales, improve customer service, and eliminate unnecessary costs. Through GoldMine Premium Edition, small-to-medium businesses can accelerate goal achievement, increase the number of sales, retain more clients, and boost employee productivity. Intuitive and easy-to-use dashboards make the marketing and customer service processes easy to complete and configure. GoldMine Premium Edition integrates seamlessly with Outlook, eliminating the need for users to switch back and forth. GMPE software also features a campaign management feature that allows users to target the right customers for each campaign and manage the company’s leads more effectively. It also managers all service requests and analyzes and resolves most of these customer service issues with Knowledge Base features.¬†With efficient sales management and Constant Contact integration, GoldMine Premium Edition owners will have a better understanding of their customers. This results in higher customer satisfaction and client retention.

Air Animal Pet Movers is a business that helps families solve the logistics of relocating their pets in the midst of a move. From sales to invoicing, Air Animal Pet Movers needed a solution to streamline the customer lifecycle process. With GoldMine Premium Edition, Air Animal Pet Movers reduced follow-up time with their clients by over 50 percent. Efficient contact records, modernized software, custom templates, and other pre-defined fields helped Air Animal Pet Movers improve customer service and ensure client satisfaction.

(Last updated on 05/05/2016)

GoldMine CRM User Reviews

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James C.

PPI EPoxy Coatings


DO not purchase Goldmine

Overall2
Ease of Use
Functionality
Price
Support
2 Reviewed on December 23, 2014

What do you like best about this product?

We were goldmine users in the 90’S and had success with it. I cant say anything good about the new version. What I can say – “NO HELP”, “NO SUPPORT”, from Ron our local Rep or Goldmine.

DON’T PURCHASE – I should of known when I was presented with the Agreement -“NO REFUNDS” “NO SUPPORT”

What could be improved about this product?

AFTER PURCHASE – NO REFUNDS NO SUPPORT-The installation instructions are 86 pages written for Systems Administrators – That’s goldmine words Page 7.

The instructions are extremely difficult and confusing to follow if your a salesman or small business owner.
I have gave up on it after trying several times.
The local support Tech Ron required $ 175 per hour to assist in installation.

What was your main concern about buying this software?

No Support from Ron or Goldmine.

I should of known better when I signed the document that give NO REFUNDS and NO SUPPORT.

What business problems are you solving? What benefits have you seen?

None,

I have gave up on Goldmine and my $ 500 investment.

The issues were probably a few simple things that could of been corrected by a systems administrator or Ron.

I’m now looking at other CRM’

How likely would you be to recommend this software to a friend or colleague?

0/10

Terry P.

Plustar, Inc.


Goldmine Is Critical To Our Success

Overall5
Ease of Use
Functionality
Price
Support
5 Reviewed on September 11, 2014

What do you like best about this product?

Goldmine is integral to our company’s success, and we have been using it since 1996. Small business, 1 location, less than 20 employees. It’s so important that we actually threw a party to celebrate our 10 year anniversary with the Goldmine software in 2006. Every employee touches Goldmine in some way. Power users are in Sales, Management, Marketing and Purchasing. But Accounts Payable uses it and so does our Warehouse! One place to keep track of info for all of our customers, prospects and suppliers. Easy to put information in and to search for it and output it. Serves as our E-mail client. Success comes when top management understands the importance of Goldmine, and reinforces its usage. Well defined business processes will help you out. Find a Goldmine Solutions Partner, you will need one.


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