Product Quick Facts
About QMS Ulysses
QMS Software, developer of the Ulysses service management software, was founded in 1997, in Dublin, Ireland. Today, the company provides service management software to an international clientele across five continents. Major clients from a diverse range of countries and industries include the camera company, Canon, Japanese Telecom, printing products manufacturer OKI, and the Malaysian power company, Sarawak Energy. QMS Software has locations in the U.S., Europe and Southeast Asia, and it has received a number of accolades including the eBusiness Excellence award from Intel, two listings in the Deloitte Technology Fast500, and three appearances among the Deloitte Fast 500. The Fast500 honor is given annually to the fastest-growing technology companies in the world. The Fast500 award is given to the fastest-growing tech companies in Central Europe.
QMS’ Ulysses Service Management product combines the power of service management software, contract management software, field service software and inventory management software into a single package. Other integrated capabilities include resource management and planning software. Ulysses includes a patented workflow action engine, making it possible for clients to continually monitor and measure productivity in every aspect of their businesses. It is particularly designed to maximize the benefits of effective customer relations. Its built-in contact center operations management functions were created specifically for this purpose. These features work to ease everyday customer feedback and ensure communication is handled more efficiently. Ulysses is an all-in-one service management software solution that includes facilities management and compliance functions.
(Last updated on 05/05/2016 by Mary Houston Coker)