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ULTATEL reviews

ULTATEL

Cloud phone system for any business size
our rating 4.5 out of 5 Stars

ULTATELProduct Overview

  1. About ULTATEL
  2. Pros of ULTATEL
  3. Cons of ULTATEL
  4. Breakdown of core features

ULTATEL product overview

ULTATEL provides a cloud platform that integrates phone, video, messaging, texts, and business apps. It allows people to connect, meet, and exchange information on any device. It provides a comprehensive and secure suite of cloud-based telephony, unified communications, and contact center services. ULTATEL enables people to work together and get the information they need to do their best work from anywhere.

The software brings an enterprise-grade platform with reliable service to an entrepreneur and scales to multi-national organizations. It helps companies to operate from a single location or multiple locations seamlessly using desktop phones, softphones, or mobile apps. It also has call center features like advanced Interactive Voice Response (IVR), call queuing, skilled/time-based routing, and advanced call analytics.

ULTATEL works with any gadget—users will enjoy a crisp and lightning-fast connection that supports clear conversations. It simplifies business communication of outdated and unreliable phone systems while ensuring white-glove managed services dedicated to improving business mobility, intelligence, processes, and ROI.

Pros of ULTATEL

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  • It lets users retain their existing phone numbers by number porting. ULTATEL can complete the process in just a few weeks.
  • Multi-location businesses can get rid of different invoices and connect all locations with one phone system. The software allows organizations to transfer calls between locations without a hitch.

Cons of ULTATEL

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  • It doesn’t offer a comprehensive knowledge base or user guides.

Breakdown of core features

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Auto-attendant

ULTATEL equips businesses with a virtual receptionist that transfers incoming callers to the right department or employee. The auto attendant can also play a greeting message and provide basic information about the company. It maintains quality customer service, especially outside regular business hours.

Toll-free number

The platform’s cloud-based phone service includes a toll-free number, giving organizations a professional image while letting customers reach them anytime. ULTATEL offers a wide range of toll-free telephone numbers for the business so customers can get in touch free of charge. Organizations can select from the 800, 888, 877, 866, 855, and 844 prefixes and create a custom vanity phone number to strengthen company branding.

Analytics and reporting

Managers can see how the company is doing and make better decisions with ULTATEL’s real-time reports, call log reports, and user and team performance. Users can also build custom reports to focus on data most relevant to the business.

Online faxing

ULTATEL has an online fax capability that facilitates sending and receiving documents without on-premises hardware, such as fax machines and telephone lines. Users can send faxes directly from their email or the ULTATEL app via mobile phone, tablet, or PC.

(Last updated on 09/09/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
    Average
  • Works Best For
    Any Sized Businesses

Screenshots

ULTATEL 1ULTATEL 2ULTATEL 3ULTATEL 4

Video

Features

  • Auto-Attendant
  • Ring Groups
  • Advanced Call Handling
  • Video Conferencing
  • Desktop Phones
  • Advanced Reporting
  • Analytics Voicemail
  • Voicemail Drop
  • Call Recording
  • Call Monitoring
  • Call Whispering
  • Quality Assurance
  • Customized Reports
  • After Call SMS/Automated Surveys
  • Single Sign-On

Integrations

  • Microsoft Teams
  • Zendesk
  • Zoho
  • Pipedrive
  • Microsoft Dynamics
  • Salesforce

Pricing Model

  • Per-user basis

Languages

  • English