Product Quick Facts
About Teamwork Desk
Brought to you by Teamwork.com, the creators of Teamwork PM, Teamwork Desk is a web-based customer service and helpdesk software solution with no per-user fees.
Teamwork Desk was born from dealing with customer support inquiries for Teamwork’s other products. Teamwork Desk helps deliver complete visibility on each inquiry from the moment it arrives until it is solved. With collaborative features like unified inboxes, seamless integration with Teamwork PM and your email, and automated ticketing, Teamwork Desk helps your team deliver superior customer service. The system includes a number of innovative features, such as a productivity leaderboard that shows which agents are best at resolving customer issues, automated customer satisfaction surveys, and a support hub that lets your customers get answers to frequently asked questions through a self-service, easy-to-use interface. Last but not least, there are a number of pre-built analytics features, including the aforementioned leaderboard, a breakdown of the sources of your customer queries, and many more reporting options.
Not sure if Teamwork Desk is the right solution for your customer service and helpdesk operations? See more options in our Helpdesk Software Product Selection Tool, or if you’d prefer, call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on the unique needs of your business.
(Last updated on 05/05/2016 by Mary Houston Coker)