Product Quick Facts
SutiCRM is a web-based CRM software that automates the processes of sales, marketing, support, and contracts from a single platform and helps companies manage customer data and interactions. The software enables companies to cultivate new leads and engage with new customers. It also enables companies to continue building their relationships with established customers and allows for improved partner and supplier relationships.
Features include automation of marketing and sales, service management, activity management, inventory management, reporting and analytics, customization and integration with other solutions, real-time view of overall sales and marketing performance, dynamic dashboards and reports, automatic billing and renewal of existing contracts, comprehensive view of customer data and follow-up activities, and the ability to update information on the go.
Marketing, sales force management, and customer support are all automated, including activities such as email campaigns and metrics, email tracking, capturing web leads, custom quotes, sales orders and invoices, activity management, territory management, account management, a knowledge base with common issues and resolutions, support cases and ticket management, a customer service dashboard, support case creation from email, and contract management.
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(Last updated on 03/03/2017 by Jonathan Darcy)