Supportbench is a customer service platform. Supportbench offers the simplicity of a small business product with the power and complexity of an enterprise solution. They also offer helpful support to users of the platform.
Supportbench offers advanced (service level agreement) (SLA) management to create SLA’s for specific companies, contracts, priorities, assets, or really anything you can think of. Supportbench can report accurately across multiple teams, time zones. They also offer calendaring to handle event and agent away time with powerful workflows and implement customer satisfaction tracking by creating custom surveys and satisfactions scoring with net promoter scoring (NPS).
What’s more amazing/unique about Supportbench has a pricing model that can scale as your company grows. They offer one pricing model that includes all their features and offerings. Businesses can run Supportbench at an affordable cost per agent and as your agent count goes up. It’s a true cloud model that gets everyone on the same playing field; you just pay for what you use.
Still not convinced Supportbench is right for you? Use our Customer Service Software product selection tool to browse additional solutions and get a custom recommendation. Have questions? Call, click, or email to get a free consultation from one of our unbiased Technology Advisors.
(Last updated on 10/20/2016 by Mary Houston Coker)