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About Supportbench

Supportbench is a customer service platform. Supportbench offers the simplicity of a small business product with the power and complexity of an enterprise solution. They also offer helpful support to users of the platform.

Supportbench offers advanced (service level agreement) (SLA) management to create SLA’s for specific companies, contracts, priorities, assets, or really anything you can think of. Supportbench can report accurately across multiple teams, time zones. They also offer calendaring to handle event and agent away time with powerful workflows and implement customer satisfaction tracking by creating custom surveys and satisfactions scoring with net promoter scoring (NPS).

What’s more amazing/unique about Supportbench has a pricing model that can scale as your company grows. They offer one pricing model that includes all their features and offerings. Businesses can run Supportbench at an affordable cost per agent and as your agent count goes up. It’s a true cloud model that gets everyone on the same playing field; you just pay for what you use.

Still not convinced Supportbench is right for you? Use our Customer Service Software product selection tool to browse additional solutions and get a custom recommendation. Have questions? Call, click, or email to get a free consultation from one of our unbiased Technology Advisors.

Alternatives to Supportbench CRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.


1 EntreTEK Solutions

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We are a complete all-in-one business development, management, and automation tool that has everything you need to replace countless pieces of other software and solve nearly all your business problems. Entrepreneurs love us!

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2 HoneyBook

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HoneyBook helps creative entrepreneurs and freelancers book more clients, manage projects, and get paid all in one place. With our business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. It's like your own personal assistant. Small business owners and freelancers have used HoneyBook to increase their bookings and save time.

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3 Really Simple Systems CRM

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Really Simple Systems CRM helps you work smarter by managing and tracking your sales leads and customers, letting you get on with growing your business. Designed for growing teams B2B, our CRM is super-easy to set up and simple to use - with exceptional customer service. There’s a customizable Sales CRM, plus options for Marketing and Service tools and external app integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth.

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