SmartServ product overview
SmartServ enables growth for field service businesses. It is committed to helping service companies excel and prosper in their business as well as provide the best service to make people’s lives more comfortable. SmartServ was built to help service businesses streamline and accelerate operations to market better and earn more. The software facilitates call integration, scheduling and dispatching, estimates and invoicing, QuickBooks Desktop and Online sync, and payment collection to enable businesses to convert more calls into jobs and save hours of manual work every day.
SmartServ works best for a company of 3 to 50 users. It consists of a web version that is accessible from the office, and iPad and Android app versions accessible by technicians on the field. Cloud-based technology ensures instant and seamless data transfer. Furthermore, technicians can use media notes to escalate work problems and collaborate with other technicians, no matter where they may be. The mobile application allows input while offline and will sync with the server once a connection is restored. SmartServ also enables technicians to collect payments on the field after the job through credit card scanning.
SmartServ includes marketing services, which lets users find contacts and nurture business relationships. SmartServ Marketing services allow the user to run various targeted marketing campaigns like email campaigns, advertisement campaigns, local SEO, and website development. All these campaigns are based on customer data and can be targeted at the user’s convenience. Marketing services are independent of the product and can be subscribed to as per the customer’s wish.
Pros of SmartServ
- User-friendly and customizable: SmartServ is designed to make the user experience as easy and convenient as possible. All features in the software are well distinguished and a single click away, making it easy to use the software to its maximum potential. SmartServ is extensively customizable. Users don’t need to modify any of their business processes; instead the software fills in the gaps and makes the business flow more efficiently.
- Premium support: SmartServ also provides premium customer support to its users with a dedicated account manager for life. The account manager will be available for any queries and will help in each and every issue. SmartServ consistently aims to understand user issues and resolve them as quickly as possible. Also, credit card processing fees for SmartServ users are significantly lower due to their tie-up with selected payment processing companies.
Cons of SmartServ
- Onboarding learning curve: As a field service software, the initial process of learning to use the software and training on best practices for every user role to get maximum productivity takes time and attention.
- New features development: SmartServ is comparatively a new software with certain feature limitations such as in equipment tracking and usage history. New features are still in the process of development.
Breakdown of core features
Scheduling and dispatching
Scheduling is made easy with a drag-and-drop dashboard. All jobs and estimates are available on a user-friendly dashboard that provides easy-to-access, full job details from the scheduler tab. Push alert notifications go out to technicians on the field. SmartServ’s scheduling software allows customer service reps to choose the assignment start time, finish time, and percentage complete for individual assignments. This makes scheduling a specific task completely clear and easy to plan around.
SmartServ offers scheduling software for service technicians that guarantees the right field tech is assigned to the project, improving scheduling efficiency. Allocation of technicians based on their availability and skills is done through an intuitive dashboard. Categorizing the jobs scheduled makes it easy for technicians and future upselling opportunities. The software can also track technician and company-wide time off and other events.
SmartServ lets businesses build and manage maintenance contract programs easily. They are able to manage, track, call, and email customers more efficiently and realize the many benefits of maintenance contracts. Office managers can boost repeat business and stay busy during slow seasons. The software reminds them to bill and service valuable maintenance contract customers and enforce contract sales when technicians are at the customer site.
Estimates and invoices
Create bills from within the web or mobile platform. SmartServ automatically detects jobs that have open balances to help the user capture bill information in their invoices and send it out to the customer as a receipt. SmartServ makes managing cash inflow easy by helping contractors to be up-to-date and in sync with their financial accounts.
SmartServ allows business contractors to import and upload their own price book in Excel or Quickbooks, and easily implement any updates on pricing across the board for the entire company account. Customer estimates can be quickly created and be emailed to field personnel with the customer who can get them converted to a job. The platform helps contractors automate business workflow to save time.
SmartServ’s extensive customization capabilities and field support for technicians allow them to increase conversion of quotes, do invoices, and collect payments much faster. It also provides technicians with access to a complete history of past records.
SmartServ Mobile syncs with mobile devices from your office to the field. Technicians receive all information that CSRs have collected while booking the job from the office. They can also access all previous historical records. Collect comprehensive information about the problem when technicians diagnose on the field using custom forms and checklists. Use text fields to collect open-ended data or dynamic dropdowns to give techs and customers a list of options to choose from.
(Last updated on 09/28/2020 by Abby Dykes )