Product Quick Facts
ServusConnect is a service coordination and collaboration software application for web and mobile that provides property owners/managers and service professionals with a utility to request, recommend, and track the status of services. Even if users are already using a traditional work order system, ServusConnect ensures that both parties stay actively engaged until the request is completed.
ServusConnect is organized around each property managed/maintained. Once both parties are joined to a property, (or multiple properties) they can communicate service needs inside of the ServusConnect app with an intuitive interface. Users can upload documents and photos within the context of each ServusConnect request, enabling a “right the first time” service experience. When the request is completed by the service professional, the property owner/manager completes a simple evaluation of the services performed, and an aggregate score is privately shared within that relationship. ServusConnect also empowers service professionals to make ServusConnect requests (also known as Recommendations) back to the property manager/owner. Also, ServusConnect requires an approval from property managers/owners before any ServusConnect request is processed.
ServusConnect is completely mobile, allowing either property owners/managers or service professionals to create and nurture their own service communities — making ServusConnect a flexible tool that both types of users can deploy with their vendors and customers, respectively. In other words, a property manager can invite their preferred groundskeeping company to use ServusConnect, who in turn can invite other customers to be part of their own private service community. ServusConnect takes care of the invitation process, with an integrated workflow to assist in growing your community with the companies/individuals that you already work with.
We recommend ServusConnect to property owners/managers managing maintenance and service at any-sized property, but particularly those managing multiple properties with multiple tenants.
Not sure if ServusConnect is the right service coordination and management software for your property management efforts? Have questions about ServusConnect? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements — or see more property management software in our Product Selection Tool.
(Last updated on 02/02/2022 by Mary Houston Coker)