Service Creatio product overview

Service Creatio is an intelligent service management platform with out-of-the-box processes for full-cycle service management. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. With Service Creatio, you can personalize communications with your clients; manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

For full functionality, implement Marketing Creatio and Sales Creatio alongside Service Creatio to manage the complete customer lifecycle, from acquisition through payment.

Pros of Service Creatio

Service Creatio allows you to leverage out-of-the-box processes. Manage customer requests and accelerate service operations by following pre-defined processes for customer care excellence, as well as manage omnichannel communications. Personalize communications with your clients by managing all customer requests in a single view no matter what channel they came from. Access features and information regardless of the device being used.

Cons of INSERT PRODUCT NAME

You may need to purchase additional Creatio products for full implementation.

Breakdown of core features

360° customer view

Create a single database of all accounts you work with. Keep a record of contact data, addresses, service history, social media profiles, corporate relationship structures and the entire history of interactions.

Machine Learning capabilities

Creatio’s powerful machine learning and AI capabilities can eliminate redundant operations.

Contact center

Creatio provides your agents with tools for managing request queues, performing bulk communications, sharing the information via ESN and monitoring their own performance in a single-window interface. Service level management also allows agents to register all types of service agreements needed to service your customers according to different service levels.

(Last updated on 10/31/2019 by Marshall Bright)