Product Quick Facts
Samanage is a cloud-based IT help desk solution that offers an internal platform for businesses needing configurable ticketing and asset management. Users access Samanage to identify roadblocks, put processes in place, and improve communication between IT and the rest of an organization.
ITIL-certified, Samanage offers team members the chance to manage tickets, service requests, and approvals with an agile, scalable, and automated IT service desk. The Samanage IT Service Desk attempts to increase user productivity by automating service requests from employees, reducing support workload, and delivering customized service across an organization.
Features include auto-discovery, configuration management, risk detection, and impact analysis. This ITIL-certified service desk simplifies incident, problem, change, and release management.
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(Last updated on 06/28/2017 by Russell Nanney)