Relatient product overview
The Relatient platform engages patients through their phone, email, text, and the web, making access to healthcare simpler. It enables patients to stay informed without adopting something new or remembering a password. This patient engagement software reduces no-shows, fills the schedule, and improves both the provider and patient experience.
Relatient partnered with various health systems and medical practices to optimize every step of a patient journey. It alerts patients to needed care, helps find the right provider, schedules appointments across multiple channels, and engages with patients throughout their care journey. Additionally, the solution minimizes delays in care and enhances communication.
The platform lets patients self-schedule, pre-register and check-In, confirm, cancel, or reschedule, make a payment, and receive reminders. By empowering organizations to automate patient-centered outreach and messaging, Relatient helps practices, hospitals, and health systems facilitate more compliant and healthier patient populations.
Pros of Relatient
- Its appointment reminder feature and best practices lower no-show rates and increase productivity.
- It uses different communication modalities, including phone, email, and text, to boost patient engagement.
Cons of Relatient
- According to some customers, the Relatient support team takes a while to respond.
Breakdown of core features
Patient appointment reminders
The software’s medical appointment reminders lower patient no-show rates and costs, decrease manual patient outreach, and simplify patient-to-provider communication. It also has Configurable Reminders that allow organizations to send automated messages based on location, doctor, or appointment type.
Two-way patient chat
Relatient includes a Messenger feature that enables patients to reply to appointment confirmation texts and start a two-way chat with the office staff over SMS. Healthcare organizations can begin a text conversation and initiate a secure chat with a unique link and authorization. This feature ensures the safe exchanging of insurance info, documents, test results, or images.
Organizations can spend less time on the phone, fill gaps in the schedule, and keep patients satisfied with patient self-scheduling. This feature is available 24/7, allowing patients to find and make an appointment on their phone or via the web. Relatient lets healthcare organizations configure the types of appointments offered, when, and how long they last.
With the platform, medical organizations can use targeted patient campaigns to improve compliance, educate, and close gaps in care through automated text, email, and voice outreach. Organizations can build custom, provider-specific rules that trigger patient health campaigns to drive better outcomes and keep the schedule full. Furthermore, healthcare facilities can leverage text messaging, email, voice, and web apps to deliver timely, actionable messages to patients. Relatient has prebuilt wellness visits, vaccines, education, post-discharge, and disease-specific campaigns.
(Last updated on 05/16/2022 by Liz Laurente-Ticong)