Plivo product overview
Plivo is a cloud communication platform that provides a simple, fast, and scalable way to modernize business communications. Its direct relationships with over 1600 local carrier networks deliver connectivity in more than 190 countries. Organizations can deploy Plivo within hours.
Plivo combines modern software expertise with deep telecommunications industry experience to initiate intuitive building blocks. These building blocks enable companies to integrate SMS and voice into their applications. Plivo also streamlines navigating carrier networks, local laws, and governing bodies. It comes with concise developer documentation, server-side and client-side SDKs, and pre-packaged, ready-to-deploy templates.
Businesses of all sizes — from growing startups to public companies — can use Plivo to deliver better customer experiences. This communications platform brings functionalities to support messaging and voice calls, as well as solutions for sales and support teams.
Pros of Plivo
- The platform uses a consultative approach to engagement, which means that the Plivo team works with the business every step of the way.
- Plivo ensures that communications get where they need to go every time and guarantees a 99.99%
Cons of Plivo
- According to some users, Plivo’s documentation needs improvement.
Breakdown of core features
With the platform’s SMS API, companies can programmatically send and receive text messages. They can interact with customers anywhere with the solution’s global SMS Coverage. Users can receive incoming messages in 14 countries. Additionally, organizations can customize their sender ID in 100 countries. Plivo’s toll-free numbers allow businesses to send and receive in the US and Canada.
Businesses can engage customers visually with Plivo’s MMS API. Users can send and receive pictures and videos across phone numbers in the US and Canada. They can also exchange image files such as JPEG or GIF, audio, and video for a rich multimedia experience. Plivo provides multimedia storage for both inbound and outbound MMS messages to accelerate access and reuse.
Plivo empowers businesses to integrate voice calling within their applications. Users can make, receive, and control calls across the world and connect multiple people using a conference bridge. Moreover, the Voice API capability lets users dispatch customized audio alerts using voice calls. Plivo also has voice surveys, voicemail, Cloud IVR, and call forwarding features. Businesses can integrate voice calling into their web or mobile app.
Automatic speech recognition
Plivo automatically recognizes speech as text on voice calls in real-time. Companies can upgrade their existing multilevel IVR menus to intelligent voice-driven experiences. The solution’s Voice Search feature allows businesses to build virtual assistants that surface relevant details based on the users’ queries. Furthermore, it prompts users for information and captures and transcribes their responses to fill out forms and surveys. It also has Inappropriate Content Filtering that detects and masks inappropriate content in transcriptions.
(Last updated on 02/02/2022 by Liz Laurente-Ticong)