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Phreesia reviews


Customizable patient intake software
our rating 4 out of 5 Stars

PhreesiaProduct Overview

  1. About Phreesia
  2. Pros of Phreesia
  3. Cons of Phreesia
  4. Breakdown of core features

Phreesia product overview

Phreesia is a customizable patient intake solution that allows medical organizations to get the most out of their healthcare team and manage responsibilities. The software reduces manual workloads, improves efficiency, and creates positive patient experiences. It engages patients in their care and gives staff the capacity to do more with less.

Phreesia helps organizations leverage the intake process to meet their goals. It provides automated tools for intake, access, and payments. Additionally, it supports the organization’s digital front door strategy while engaging patients at every step of their healthcare journey with native applications.

The platform delivers various features, including patient registration, revenue cycle, clinical support, appointments, and patient activation. It uses medical histories, insurance benefits, and socio-economic indicators to gather important data and engage patients in their care.

Pros of Phreesia

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  • Phreesia’s patient satisfaction surveys inform practices about what patients thought about their most recent visit. It provides real-time patient feedback about the quality of services and staff communication to fine-tune operations and increase patient satisfaction.
  • It lets organizations get a clearer picture of the entire intake process. Users can monitor patient check-in volumes by location and staff member as well as mobile pre-registration and in-office usage rates. Practices can also track the average time to complete check-in and patient satisfaction.

Cons of Phreesia

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  • The interface is confusing for some users.
  • Others reported encountering occasional system slowness.

Breakdown of core features

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Online appointments and self-scheduling

Phreesia Online Appointments give patients 24/7 access to request or schedule their own telehealth or in-person appointments online. They can set appointments either through a link on the organization’s website or by responding to a call to action in patient-outreach communications.

Once a patient self-schedules or sends an appointment request, their information automatically populates into the Phreesia Appointments Hub for staff to track and manage.

Appointment reminders

With Phreesia Appointment Reminders, medical staff can prompt patients to confirm their appointment time and date via an automated text message or email. This reduces no-shows and appointment cancellations and allows patients to schedule telehealth visits. Appointment reminders decrease lost visits while ensuring that patients get the care they need.

Health campaigns

Practices can send targeted messages to specific patient populations or individuals using Phreesia’s Health Campaigns. With Health Campaigns, organizations can engage patients and activate them in their care. Medical staff can reach out to patients with upcoming appointments and ask them to switch to a telehealth visit or recall past canceled and no-show appointments. Healthcare personnel can prioritize certain patients or appointment types, such as patients with chronic conditions or delayed procedures.

Appointment accelerator

Appointment Accelerator automatically fills canceled appointments with waiting patients— without the staff lifting a finger or managing a time-consuming waitlist. The feature boosts patient volume, prevents future no-shows, and saves staff valuable time while getting patients in for their appointments weeks earlier.

(Last updated on 05/17/2022 by Liz Laurente-Ticong)

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  • Appointments
  • Registration
  • Revenue Cycle
  • Clinical Support
  • Patient Activation
  • Patient Surveys
  • Analytics and Reports
  • Privacy and Security


  • Allscripts
  • athenahealth
  • Cerner
  • Greenway Health
  • Azalea Health
  • NextGen
  • eClinicalWorks
  • ModMed
  • API integrations


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