OnSIP product overview
OnSIP delivers a hosted business VoIP service for small and medium-sized businesses to enable faster and more efficient communication. It provides organizations with the benefits of a cloud-based phone system without the high cost, burden, and inflexibility of traditional phone systems. It also offers APIs for developers to build voice, video, and messaging applications themselves.
OnSIP ensures simple communication services that let SMBs forget about their phone system and get on with the business of connecting with customers. It brings straightforward solutions such as click-to-call website chat to streamline business operations.
From setup to maintenance to problem-solving, the OnSIP team is at the helm, giving assistance and support to manage every business VoIP need.
Pros of OnSIP
- Users can receive incoming calls on all of their OnSIP-registered devices, including desk phones, desktop apps, and mobile apps.
- The software introduces a feature called sayso, an inbound chat solution that allows website visitors to voice or video call the business right from the company website.
Cons of OnSIP
- While all OnSIP phone numbers are enabled for SMS messaging, the platform does not directly provide SMS services.
Breakdown of core features
OnSIP offers the ability to host free, multi-party video conference calls right within the app. Users can create a video conference room with five users or external contacts. Non-OnSIP app users can click on a unique video conference link to join via a browser window, with no downloads or plugins required.
An auto-attendant menu is a pre-recorded greeting that answers the business’s inbound calls and provides callers with a list of actionable menu prompts. These prompts typically direct callers to a company’s sales team, support department, and billing representatives.
Businesses can also configure a prompt to send callers to a recording that informs them of the business’s hours of operation, physical location, or driving directions.
The system automatically distributes calls to sales or support representatives and has a waiting room for overflow callers. ACD queues (Automatic Call Distribution) let customer support teams handle calls one at a time while new callers wait in line for the next available agent. This feature empowers representatives to deal with each incoming call without losing other callers to busy signals or unanswered phones.
OnSIP Call Assistant for Google Chrome
OnSIP Call Assistant is a Chrome extension that allows users to call phone numbers or SIP addresses within their browsers. This plugin will also notify users of incoming calls with real-time pop-ups containing caller-ID information. OnSIP Call Assistant locates telephone numbers on web pages and converts them to Click-to-Call links on the fly.
(Last updated on 09/09/2022 by Liz Laurente-Ticong)