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Unified IT operations platform
our rating 4.5 out of 5 Stars

NinjaOneProduct Overview

  1. About NinjaOne
  2. Pros of NinjaOne
  3. Cons of NinjaOne
  4. Breakdown of core features

NinjaOne product overview

NinjaOne, formerly NinjaRMM, is a unified IT operations platform that combines endpoint management, patching, ticketing, backup, and remote control. The software empowers IT teams to automate, manage, and remediate all their tasks within one intuitive platform. It makes teams and users more productive.

NinjaOne simplifies IT operations, enabling MSPs to manage endpoints efficiently, leverage automation, and scale profitably. It boosts technicians’ performance with a modern interface that consolidates all decisions and eliminates extra clicks. The software provides the core device monitoring and management capabilities of the Ninja platform, giving full visibility and control over managed IT assets.

By bringing a natively-unified RMM, ticketing, documentation, and backup solution, NinjaOne ensures all core tools work together effectively.

Pros of NinjaOne

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  • The platform increases the effectiveness of IT teams with user-friendly tools and cross-platform automations that minimize administrative burden.
  • Companies can give full visibility into managed environments, automate vulnerability remediation, deploy next-generation security tools, and backup critical business data all with NinjaOne.

Cons of NinjaOne

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  • Some users experienced difficulties in configuring the software.

Breakdown of core features

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Multi-platform endpoint management

With NinjaOne, technicians can resolve IT issues and reduce downtime with instant access to Windows, Mac, Linux, SNMP, or VMWare devices from within a single pane of glass. The system’s built-in endpoint management toolset remediates IT problems without the need to interrupt end users.

Patch management

IT teams can keep endpoints secure and devices up-to-date by automating Windows, Mac, and Linux operating system patch management. Users can configure patching preferences with the platform’s granular patch management workflow. NinjaOne supports the deployment and automatic updating of common third-party applications across endpoints.

IT automation

The software saves time and improves productivity by allowing users to automate repeatable tasks and basic remediations using scripting. IT professionals can deploy automations on demand, on schedule, or in response to alerts using Powershell, Batch, Javascript, ShellScript, or VBScript.

Monitoring and alerting

Technicians can identify and resolve issues before clients know what happened with NinjaOne’s IT infrastructure monitoring. Users can create custom alerts and automatically generate notifications and tickets. The platform also gives up-to-the-minute endpoint health, performance, and systems data for IT asset management, reporting, and endpoint management.

(Last updated on 06/09/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    Computer and Technology
  • Pricing
  • Works Best For
    Any Sized Businesses





  • Monitoring and Alerting
  • Documentation
  • Ninja Protect
  • IT Automation
  • IT Asset Management
  • Software Deployment
  • Self-Service IT Portal
  • Reporting
  • Platform Administration
  • Security
  • Patch management


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Pricing Model

  • Per-device basis


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