N-able RMMProduct Overview
N-able RMM product overview
N-able RMM provides simple remote monitoring and management products that give organizations complete control over their networks. The platform improves efficiency, streamlines day-to-day operations, and combats threats. It gets the business started fast and scales as it grows.
Managed service providers (MSPs) can support, control, and protect clients with N‑able RMM. The software enables them to multiply the team’s impact and profitability with script-free automation and helps them onboard in record time. It also defends against evolving threats with sophisticated layered security solutions.
MSPs of all sizes can use N-able RMM to build their business. It presents features for flexibility and tools to make the service stronger.
Pros of N-able RMM
- The software brings default monitoring templates as well as built-in automation scripts and patching policies to start delivering value to customers within hours.
- Users can leverage out-of-the-box automated remediation or utilize the system’s Automation Cookbook to get started with hundreds of prebuilt PowerShell scripts, custom services, and automation policies.
Cons of N-able RMM
- According to some users, the software has a steep learning curve.
- Others commented that the reporting feature needs improvement.
Breakdown of core features
Device and network monitoring
N-able RMM allows IT professionals to spot, identify, maintain, and monitor devices and endpoints in one place. It provides default monitoring templates for a robust set of device checks out of the box. Additionally, it manages and supports Windows, Mac, Linux, and Raspberry Pi user communities.
MSPs can create custom scripts using the Automation Cookbook and drag-and-drop scripting engine—or upload their own. Users can also view new devices entering the network, stay on top of unauthorized access, and oversee customer BYOD programs.
Automatic patching and update configuration
IT administrators can run patches from the main dashboard with single-window patch details and third-party patching support. They can gain support for the most common application families, including Apple, Google, Java, Adobe, and zip tools. The software uncovers and addresses risks with scheduled and on-demand patch scans.
N-able RMM gives continuous updates for Microsoft Windows with support for Exchange and Microsoft 365 and approves and installs Windows drivers during maintenance windows. Furthermore, it tests and validates patches from Apple and over 200 vendors before releasing them.
Troubleshooting and support
N-able RMM enables MSPs to tighten their time to resolution with self-healing remediation tasks and dashboards that highlight problems. IT teams can perform background maintenance without disrupting end users with a remote command line or by silently managing system processes and services.
The software also supports drilling down into device history and details with a single click.
The platform facilitates end-to-end ticket management that speeds up issue resolution, simplifies time tracking, and expedites billing. It automatically creates, routes, and tracks work performed on tickets.
Businesses can bill for work and add internal and public ticket notes right from the RMM dashboard. In addition, they can create out-of-the-box customer reports or invite clients to run their own.
(Last updated on 03/09/2022 by Liz Laurente-Ticong)