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Product Quick Facts

Industry Specialties
Field Services / Maintenance, Manufacturing
Works Best For
Enterprise Businesses, Mid Sized Businesses

About Service Pro

Service Pro®, MSI Data’s flagship field service management software product, gives companies the ability to align field service and inspection business processes with software. Service Pro® is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive maintenance, installations and inspections. It helps organizations more effectively manage field service operations such as contract and warranty management, service parts and logistics, depot repair and order processing, advanced scheduling, inspection, mobile field service, and advanced business intelligence reporting.

In addition to automating core business processes like service contracts, scheduling and inventory management, running a field service operation with Service Pro also make day-to-day life easier on employees with an easy to use interface, and integration with NetSuite.

  • Easy to use interface
  • Mobile app for technicians runs on iOS (iPad, iPhone), Android or Windows
  • Native mobile application which runs offline or online
  • Invoice work more quickly
  • Increase service workforce utilization
  • Improve first time fix rate
  • Decrease customer ETA service windows

Deep Feature Set for Field Service Management

A single application covering both the field and the back office, Service Pro manages the entire field service lifecycle from calls, quotes, and scheduling to mobile work orders to technicians and invoicing.

  • Customers and Sites
  • Dispatching
  • Work Order Management
  • Asset Management
  • Spare Parts and Inventory
  • Technician Management
  • Inspections
  • Segments
  • Appointments
  • Drag and Drop Field Form Creation and Editing
  • Photo and Signature Capture

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