MightyCall product overview
MightyCall is a digital phone system assisting small businesses and entrepreneurs in managing the consumer experience. It uses calls, consumer care, and group control functions such as visual call flow configuration, name forwarding, visible voicemail, and overall performance reports.
MightyCall is the go-to solution for a virtual phone system that combines necessary features in one platform. It provides the possibility to call, text, or email from anywhere, on any device. It streamlines call logging, monitoring, and management and simplifies the call flow and prioritization.
Pros of MightyCall
- The solution keeps call recordings and messages for one year.
- It has a simple setup.
Cons of MightyCall
- The software doesn’t offer automated text messages.
- It doesn’t have advanced features like multimedia messaging.
Breakdown of core features
MightyCall’s Auto Receptionist can answer questions from multiple callers at once. It is also fully programmable with voice recordings and uploaded audio files. Businesses can use this feature to reduce call flow and provide callers with speedy and clear-cut answers, all without lifting a finger.
The solution gives full control over the calling experience through its Call Screening feature. This feature enables users to accept a call or seamlessly send it to voicemail. They can also opt to decline the call and automatically change the call status to Do Not Disturb.
Alternatively, users can always set their status to Do Not Disturb whenever they’d like, avoiding accepting calls at awkward times.
The Custom Greetings feature empowers companies to personalize customer experience from the first seconds and deliver a better alternative to robotic corporate greetings. Businesses can upload custom audio into the call flow and place it anywhere along the callers’ journeys. MightyCall’s Custom Greetings can also give calls a personal touch.
Music on hold
With this feature, businesses can ensure that callers have a pleasant wait. Like Custom Greetings, it lets users add unique on-hold music in the call flow. Users can also change Music on Hold anytime, so repeat callers have something new to groove to while waiting.
(Last updated on 02/02/2022 by Liz Laurente-Ticong)