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Mercury One Reviews

Mercury One

Cloud-Based Medical Billing solution
our rating 4.5 out of 5 Stars

Mercury OneProduct Overview

  1. About Mercury One
  2. Pros of Mercury One
  3. Cons of Mercury One
  4. Breakdown of core features

Mercury One product overview

Mercury One is a Medical Practice Management solution that allows easy access to fundamentals of Revenue Cycle Management. Mercury One is a stepping stone from intermediate billing to advanced billing. Mercury One is offered exclusively on the cloud, with the highest level of security and allows users to access data anywhere 24/7.

Pros of Mercury One

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  • Fully Customizable
  • Complete Billing System
  • Automated Processes

Cons of Mercury One

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  • High learning curve due to the many functions available
  • Customization requires support
  • Needs better structured and planned implementation

Breakdown of core features

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  • Strict accounting controls with batch edit and posting management
  • Apply payments, adjustments to specific services and direct any excess amount to unapplied – which is tracked in the LIP
  • Account status codes from insurance ERA or manual EOB
  • Balance to check amounts in the ERA and reconcile in the batch prior to posting
  • Look for payments that create a credit balance and start the refund management process
  • Mercury One assigns contract payment and adjustment codes based on the insurance company or payer
  • Find recoupments and start the process, these show up in the check balance reconciliation process
  • ERA response file (ANSI 835) automatically applies payments, credits, adjustments to patient account with edits, audits and timers.
  • View/ print prioritized Working List for collectors’ tool. Denials are prioritized.
  • Status/eligibility via website
  • Plan control, number of visits, amount caps
  • Review pay history from patient account, correct LIP from patient account (supervisor role access)
  • Use up to 37,000 fee schedules to monitor contract compliance by financial type, provider, or facility
  • Activate modifiers at charge input, track price changes


  • Multi-level patient record: Demographic, Account Type, Coverage. Open new account for separate injuries but same demographic record
  • Attach images/PDF to patient record, e.g., letters received, internal documents, insurance required forms
  • Contact History with date, timestamp, input clerk initials , create letters or memo notes
  • Track patient referral source with velocity
  • Systematically print letters by system configured relational demand processing


  • Part A and Part B claims, 1500, UB04 and 837. Part A can be departmental or service line based.
  • Auto scripting by insurance type, financial type and more
  • HIPPA compliant electronic claims, ANSI 837 formats direct to insurance companies or to clearing-house
  • Demand claims and/or statements from patient account inquiry as part of RCM

(Last updated on 02/02/2022 by Pam Van Loon)

Quick Facts

  • Industry Specialties
  • Works Best For
    Mid Sized Businesses, Small Sized Businesses


  • Capture Demographic
  • Charge input
  • Full history of Patient Activity
  • Electronic ERA Posting
  • Payment/ credit adjustment batches
  • Built in Credit Card
  • Table-driven
  • Ease of use
  • Easily Toggle Databases
  • MACRA/MIPS Ready
  • Configurable to any Vertical
  • Simple date input
  • Payment/ Claims Processing
  • Batch Claim scrubbing
  • Service/ Payment Batch Input
  • Patient Record Management
  • Collection Management
  • Collector Tools and Reporting
  • Customizable Reporting
  • Customizable Access and Security
  • 2 Minute Manager
  • Single Module
  • Combination of Modules
  • HL7 and any proprietary interface with built in mapping
  • English