Product Quick Facts
About ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a cloud-based and on-premise help desk software that is ITIL-ready, with asset and project management capabilities. With advanced ITSM functionality and user-friendly capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 186 countries, trust ServiceDesk Plus to optimize IT service desk performance.
Key features of ServiceDesk Plus include ITSM work flows, integration with IT management apps, reporting and automation capabilities, code-less customizations, cloud or on-premise deployment, self-service portal, multi-site support, SLA management, and help desk reports. ServiceDesk Plus includes management features over assets, incidents, problems, changes, and projects.
Incident management reduces outages, improves agent productivity, meet SLAs, and manages the complete life cycle of IT tickets. Automated ticket workflows let IT technicians focus on other important tasks. Users can classify, analyze, and close problems, and analyze root causes and reduce repeat incidents. Users can generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.
Managers can auto-assign tickets based on technician availability with technician auto-assign. Use either the round robin or load balancing method to cover every ticket. Gather end-user feedback with the built-in survey, and customize questions to measure IT support team’s responsiveness. Identify and eliminate unused licenses, plan future software purchases, and ensure software compliance. Reduce the costs and risks associated with over and under-purchased licenses. ServiceDesk Plus includes iOS and Android apps, and cloud-based deployment means its accessible anywhere.
ManageEngine ServiceDesk Plus is priced based on the number of technicians and the number of nodes. There is no price restriction on the number of users, and starts at $8/technician/month. ServiceDesk Plus integrates with Zoho reports, and other ManageEngine platforms. As the IT management division of Zoho corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
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(Last updated on 03/29/2018 by Jonathan Darcy)