Product Quick Facts
About Luxor CRM
Headquartered in Toronto, Luxor CRM has been around since 2000, and was founded with the sole mission to make a CRM solution that could act as an essential part of any company’s success. The company touts differentiation through its customer support, and ability to tailor its CRM to any customer’s specific needs.
Luxor CRM is a solution that centralizes and brings automation to a company’s sales, marketing, and customer service within a single system. Features of this system include contact management; sales force automation, marketing automation, customer service & support, reporting & analytics, productivity tools, and advanced admin security features. As far as customer service goes, this vendor offers live demonstrations of the product in action, as well as web tutorials that users can watch at any time. Additionally, Luxor offers an advanced implementation process that includes a requirements and expectation analysis for your specific needs, deployment and set up of their solution, data migration from any existing CRMs you are currently using, as well as hands-on training with the Luxor team. Luxor prices its CRM at $60.00/user/month, with a minimum of 3 users. They do offer a 14 day free trial with no commitments, however, after the trial has expired, you will need to sign an annual pre-paid contract with them in order to move forward.
O.S.S. Environmental has been providing disposal and recycling support services to Ontario for over 20 years. The company was seeing significant issues with a lack of communication between sales and upper management, meeting preparation, and properly measuring key performance indicators. After implementation of Luxor, O.S.S noted expedited meeting preparation times, more meaningful communication within the organization, as well as more accountability and definition of high priority KPI’s. Total training time for the team amounted to no more than 16 hours, and O.S.S sales manager Bob Braid is on the record saying that noticeable improvements were achieved within the first 3 months of use.
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(Last updated on 05/05/2016 by Mary Houston Coker)