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Luma Health reviews

Luma Health

Total patient engagement platform
our rating 4.5 out of 5 Stars

Luma HealthProduct Overview

  1. About Luma Health
  2. Pros of Luma Health
  3. Cons of Luma Health
  4. Breakdown of core features

Luma Health product overview

Luma Health provides a total patient engagement platform that is simple for patients and flexible for clinics and health systems. The platform streamlines patient access and communication at every step of the healthcare journey. It facilitates patient scheduling, patient communication, and everything in between.

Luma Health reduces no-shows, backfills cancellations, and maximizes referral conversions, all with zero staff effort. It offers self-scheduling capabilities, cancellation/reschedule management, and referral management for hospitals, specialties, and PCPs. Its intuitive technology transforms the current healthcare process with better workflows and communication.

The platform goes beyond scheduling into the intake, care, and communication throughout the patient journey. Moreover, Luma Health directly integrates into numerous EHR/PM systems for seamless automated operations and patient communications that drive revenue, patient loyalty, and population health.

Pros of Luma Health

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  • It has Actionable Reminders that allow patients to confirm, reschedule, or cancel appointments in their preferred language, directly from a text, phone call, or email.
  • Its Text Messaging feature means no patient portals, mobile apps, or complex logins—just simple, HIPAA-compliant communication on the devices patients use every day.

Cons of Luma Health

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  • Some customers encounter occasional system lags.

Breakdown of core features

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Patient scheduling

Luma Health lets organizations deliver the convenience of online self-scheduling to patients. Interactive text messaging automatically fills cancellations, matches patients with the available appointments, and gives patients control over their scheduling. It guides patients to the correct appointment slot with providers based on each patient’s unique needs and the organization’s workflow.

Acquisition and retention

The software encourages referred patients to self-schedule at their convenience. It reduces call volumes, minimizes referral leakage, and eliminates phone tags while getting more referred patients in for care. Clinics can convert referrals by leveraging automated text messaging to reach out and prompt referred patients to schedule appointments. Luma Health automatically contacts existing, active patients and directs them to schedule recommended follow-up appointments.

Appointment reminders

Healthcare organizations can reduce no-show rates and phone volumes, manage cancellations, and ensure patient preparation for appointments with AI Reminders from Luma Health. This feature processes and logs patient interactions into the EHR system in real-time. It allows medical staff to send customized reminders to patients ahead of appointments and update records when patients confirm or cancel appointments.


With Luma Health, practitioners can reach patients remotely at various touchpoints to provide a seamless experience across the care continuum. Patients can join telehealth appointments in one click without setting up an account or logging into an app or portal. Furthermore, they can invite up to two additional guests to any telehealth visit. When patients can’t see providers in person, telehealth visits keep them on track with treatment plans and reduce unnecessary hospitalizations. Luma Health Telehealth enables patients to engage in HIPAA-compliant telehealth visits with their providers.

(Last updated on 05/16/2022 by Liz Laurente-Ticong)

Quick Facts

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  • Patient Scheduling
  • Acquisition And Retention
  • Appointment Reminders
  • Mobile Patient Intake
  • Telehealth
  • Patient Communication
  • Insights and Analytics


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