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LoyaltyZen reviews


Loyalty program and incentive software for agencies and resellers
our rating 4.5 out of 5 Stars

LoyaltyZenProduct Overview

  1. About LoyaltyZen
  2. Pros of LoyaltyZen
  3. Cons of LoyaltyZen
  4. Breakdown of core features

LoyaltyZen product overview

LoyaltyZen is a SaaS-based incentive solution that automates and streamlines loyalty programs. The software launches and manages B2B and B2C rewards programs for resellers, agencies, and large retail, wholesale, and production companies. Organizations use the platform to implement sophisticated program scenarios based on points.

With LoyaltyZen, businesses can create a B2B channel loyalty program on their terms. Companies can motivate salespeople, distributors, and resellers with an incentive program chosen for their business model. In addition, the LoyaltyZen team can handle all the technical aspects of launching a loyalty program. They offer white-label software as agencies’ sub-contractors. The team also develops and implements custom loyalty programs and mobile apps in line with the customers’ needs.

Pros of LoyaltyZen

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  • It provides businesses with a fully responsive customer engagement portal tailored for mobile devices.
  • It enables organizations to use e-mail, SMS, and automation to increase participants’ engagement.

Cons of LoyaltyZen

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  • The software has a steep learning curve.

Breakdown of core features

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Custom rewards

LoyaltyZen’s custom rewards make programs stand out. It allows organizations to give physical rewards like gifts with brand logos or slogans, or coupon codes and gift cards. The solution delivers a custom rewards catalog that meets the member’s needs. Businesses get to decide which rewards to include in their catalog and share it with participants via the engagement portal.

Email and SMS messages

Marketing teams can create email and SMS campaigns to boost engagement in their sales incentive program. Moreover, businesses can share emails giving tips on how to bring in more sales, encourage participation, and help members get rewards faster through training.

Online reward store

LoyaltyZen enables building an online reward store integrated with the company website. The rewards store gives participants the ability to add rewards to their baskets, order them, and track the delivery status. With automatic notifications on the rewards platform, participants can track the delivery status of rewards ordered with loyalty points.

Reward orders management

Organizations can control their processes through LoyaltyZen’s dedicated order management panel for administrators. This feature allows users to process orders quickly, even in busy times when the number of orders increases dramatically, like holiday seasons.

(Last updated on 07/06/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses


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  • Rewards platform
  • Members engagement portal
  • Admin dashboard
  • Email and text marketing
  • Online rewards catalogue
  • Electronic rewards (code-based)
  • Event or spent-based point rules
  • Points for enrollment or newsletter signup
  • Members engagement portal
  • Custom design and templates
  • Custom enrollment forms
  • Content management module
  • On-line and off-line program schemes
  • Pre-paid debit cards
  • Sales targets
  • Leaderboard
  • Member tags
  • Data export module
  • User roles management
  • Sales claimer module
  • CSV data import tool
  • Custom SSL certificate


  • API integrations

Pricing Model

  • BASE
  • Business
  • Enterprise


  • English
  • German
  • French
  • Italian