Product Quick Facts
About LiveOps Cloud – CXEngage
LiveOps Cloud was founded in 2000 to intelligently route work to customer service agents anywhere, anytime via the Internet. By leveraging their roots in customer service and harnessing the benefits of the cloud, they feel they’ve “cracked the code” for enabling faster, smarter, more customer-centric organizations.
Today, LiveOps Cloud Contact Center as a Service (CCaaS) platform enables 24/7, 360-degree, real-time interactions with your customers on their channel of choice, whether it be traditional voice, email, chat, SMS, social, or mobile.
They position themselves as “the most customer-obsessed company on the planet.” They not only want to deliver the utmost in service to their own customers and help you deliver the same to yours, they are “on a mission to connect the most passionate people on Earth with game-changing, cloud-based technology” in order to transform the way businesses and individuals interact and perceive each other.
Their latest platform, CxEngage, is the always-on, highly secure, true multi-tenant, and instantly scalable Contact Center as Service (CCaaS) platform design to enable exceptional customer experiences anywhere, anytime.
(Last updated on 07/14/2016 by Jonathan Ward)