Product Quick Facts
Founded in June 2002, LiveChat is a cloud-based provider of premium live chat software with help desk and web analytics functionality, allowing help desk agents to provide 24/7 support to customers. LiveChat is available in 40 languages and used in over 140 countries by SMBs and Enterprises including Ikea, Dollar Shave Club, and TED.
The central feature of the software is its real-time live chat feature, where both service and sales teams can communicate with customers while they are on the website. Additionally, LiveChat integrates with more than 50 applications to pull your CRM, contact management, and other data into one interface.
LiveChat can be both a sales and support tool. The companies using LiveChat boost their sales by identifying the most valuable customers and proactively engaging them through automatic chat invitations. Other LiveChat features include detailed reports and analytics that help you measure your customer service efficiency, and 24/7 support using a built-in ticketing system.
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(Last updated on 01/12/2017 by Jonathan Darcy)